Ticketing Policy and Guidelines

What are the Main Events?
Main Events are the most popular events that have the highest attendance at Anime Expo®. These include the AX Masquerade, the AX Anime Music Video Contest, AX Idol, the Battle of the Bands, and various concerts. Main Events are held in the Nokia Theatre L.A. Live, Club Nokia and in the Los Angeles Convention Center (LACC).

UPDATE (05/16/2011): PLEASE NOTE THAT ALL MAIN EVENTS ARE FOR REGISTERED ANIME EXPO® ATTENDEES ONLY. YOU CANNOT ATTEND AN EVENT IF YOU DO NOT HAVE A VALID BADGE EVEN IF YOU HAVE A TICKET FOR THAT EVENT.

Do you need a ticket to watch a Main Event?

Yes. In addition to a valid Anime Expo® attendee badge, registered attendees will need a Main Event ticket to enter events at the Nokia Theatre L.A. Live and Club Nokia. Due to the high attendee interest and limited space, all concerts, the AX Masquerade, the AX Anime Music Video Contest, AX Idol, the Battle of the Bands, and the Dance Competition will require individual tickets for admission. Tickets are available for sale online through the registration website and will be available for sale during the convention at the Main Events Ticketing Booth in West Hall Alcove.
Pre-purchased tickets will be available for pick up at the Main Events Ticketing Booth during operating hours.

Which Main Events require a ticket to attend?

• All Concerts
• AX Masquerade
• AX Anime Music Video Contest
• AX Idol
• Battle of the Bands
• Dance Competition

Who is eligible to obtain tickets?

Only registered Anime Expo® attendees with valid badges for the day of the event are eligible to obtain tickets for the ticketed Main Events. When purchasing or picking up pre-purchased tickets, all attendees are required to show a valid attendee badge, badge holder and photo ID.

Do I have to pay to get a ticket?

No. Attendees have the option to wait in a Standby Line to get remaining unsold tickets to a Main Event for free. Waiting in a Standby Line does *not* guarantee a ticket; distribution of tickets to the Standby Line will be limited to the number of tickets available. Purchasing a ticket has many benefits such as guaranteed entry, earlier entry into the venue, preferred seating and not having to wait in the Standby Line while another event is happening.

What is the Standby Line?

The Standby Line is an option for attendees to get tickets to Main Events for free. The Standby Line for a ticketed Main Event will begin four hours before the start of the event, and will be outside of West Hall near the Main Events Ticketing Booth. A number of remaining tickets that have not been sold will be distributed to attendees in the Standby Line for free; waiting in the Standby Line does *not* guarantee a ticket as there will be a limited number of tickets. Attendees interested in a particular event are recommended to purchase a ticket to guarantee entry.

How are the seats assigned?

Seats will be assigned on a first-come, first-served basis when you pick up the tickets at the Main Events Ticketing Booth in West Hall Alcove. Attendees who pre-purchased tickets are recommended to pick up the tickets at their earliest convenience and not right before the start of the event. Most attendees pick up their tickets after completing registration at the convention. Please be aware that Club Nokia events are standing room only. If you have special needs, please inquire with our Disabled Services Coordinator located at the Anime Expo® Information Desk in Registration.

Where do I buy tickets?

Tickets can be purchased online at the registration website as events are announced, and will also be available during the convention at the Main Events Ticketing Booth in West Hall Alcove. At-con ticket purchases can be made with cash, debit or major credit cards. Please bring corresponding photo ID if using credit or debit cards. Online purchases for Club Nokia will be capped at a number lower than capacity. A limited number of tickets may still be available at the convention despite being sold out online.

How much are tickets?

Tickets for events that have no price (AX Idol, AX Anime Music Video Contest, Battle of the Bands, Dance Competition) will be available for pick up at the Main Events Ticketing Booth in West Hall Alcove during operation hours on the day of the event. Attendees will not have to wait in a Standby Line for these events.

How many tickets can I buy?

Each registered attendee can purchase up to 10 tickets per event. This is to make it easier for attendees to purchase and pick up tickets for their group. It is suggested that each group designates one attendee to purchase and pick up tickets to save time.

UPDATE (05/16/2011): Premier Fans can only purchase up to 1 preferred ticket per event for themselves. This is to maintain the exclusivity of the Premier Fan membership. Please note that this preferred ticket will be in a different section from the regular tickets. If you are in a mixed group of Premier Fans and regular attendees and want to sit together, it is suggested that a regular attendee in your group pick up tickets for the group.

I bought my tickets online, where do I pick up my tickets?

If you bought them online, please bring your valid Anime Expo® attendee badge (after picking it up from Registration) and your registration confirmation e-mail along with a photo ID to the Main Events Ticketing Booth in West Hall Alcove to pick up your pre-purchased tickets.

I have my tickets, what do I do now?

Simply go to the designated venue with your ticket and Anime Expo® attendee badge before the start of the event. Seating usually starts around 30-60 minutes before the start of the event. Please do not lose your ticket as we do not have replacements and cannot refund your purchase!

What do I do if I have special needs?

Attendees with special needs should inquire about seats with our Disabled Services Coordinators located at the Anime Expo® Information Desk in Registration. Please note that there are a limited number of wheelchair-accessible spaces available in the Nokia Theatre L.A. Live and Club Nokia. Tickets will be distributed on a first-come, first-served basis and we will do our best to accommodate your needs. Tickets for these sections will not be available at the Main Events Ticketing Booth.

Main Events Ticketing Booth Hours

Day 0 (Thursday, June 30th)	3:00 PM – 8:00 PM
Day 1 (Friday, July 1st)	9:00 AM – 9:00 PM
Day 2 (Saturday, July 2nd)	9:00 AM – 9:00 PM
Day 3 (Sunday, July 3rd)	9:00 AM – 9:00 PM
Day 4 (Monday, July 4th)	10:00 AM – 12:00 PM

Rules and Regulations

• No ticket exchanges are allowed after you leave the booth or the standby line. Please check that the tickets you receive are for the events you wish to attend before leaving the booth or the standby line.
• LOST OR STOLEN TICKETS CANNOT BE REPLACED.
• All ticket sales are final. No refunds, exchanges, or cancellations.
• A valid attendee badge and badge holder is required to pick up tickets and to attend any of the Main Events. When picking up tickets for other attendees, please have their badge, badge holder and a photo ID of them with you.
• All attendees are subject to the Anime Expo® Code of Conduct. In addition, attendees are expected to adhere to the policies set for the LACC, the Nokia Theatre L.A. Live, and Club Nokia.
• Unlawful resale (or attempt) is grounds for seizure and cancellation without compensation. Any person caught buying or selling any Anime Expo® event tickets will face immediate ejection from the event and a ban of one year (minimum) from the convention, effective immediately.