The new AX Support Center is a central database for FAQs, policies, event info, and more! You can browse by topic or post a public question so that our Customer Service team and other attendees can help answer your questions.
How can we help?
Questions, comments, and concerns are handled by different groups of people depending on the nature of your concern. In order for us to help you, please make sure you direct your questions or comments to the appropriate contact. During the convention, we have staff volunteers to help you out. If you have an onsite (“at-con”) concern, you will be redirected to either Info Services or Event Operations. See below to find out who you should contact with your questions or concerns.
Info Services are available at booths throughout the convention center. If you have questions about where things are located, when things are happening, or how late certain parts of the convention are open until. Hours of operation for the Info Services booths can be found below.
Hours of Operation
Located in Room 508A on the second floor of West Hall, Event Ops is where you can go to for ADA assistance, lost and found, or to file a report about an incident, a suspicious person, or a lost child/person. Lost children are escorted to Event Ops to await their parent or guardian. Event Ops is also where you can notify us about any problems, such as spills, or broken things. Event Ops also operates Lost & Found during Anime Expo. If you lost something or found something, Event Ops can help you out.