Leadership Opportunities

Our passionate AX Volunteers work throughout the year and at-con to make Anime Expo happen every year.

Deadline to apply for AX 2019 is TBA.

We have various leadership opportunities available in our volunteer program. When such opportunities open up, more information will be posted here.

AMV Competition Coordinator: Co-Manager (Volunteer)

Summary/Objective

The AMVs department oversees the preparation, curation, and execution of the annual AMV Competition. The AMV Competition is a visual rhapsody of music and anime featuring a wild assortment of music videos created by fans.

Essential Functions

The volunteer AMV Competition Coordinator: Co-Manager will work alongside the AMV Theater Programming: Co-Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Archiving
    • Archive all AMV Competition content by chronological event order.
    • Clearly label and organize files for Interactive Experience Division Manager’s review.
  • Communication
    • Demonstrate strong communication skills with volunteer team, Interactive Experience Division Manager, and AMV Competition entrants/finalists.
  • Volunteer Team Recruitment
    • Interview and recruit prospective volunteers that are passionate about AMVs.
    • Follow on-boarding procedures provided by the Interactive Experience Division Manager.
    • Co-Lead on volunteer trainings and meetings with the Co-Manager of AMV Competition.
  • Volunteer Team Management
    • Help to streamline communication amongst AMVs volunteers, ensuring they adhere to the processes and procedures of the SPJA.
    • Help to cross train volunteer team as needed.
  • Organizational Planning
    • Collaborate and execute projects that improve the process and workflow within the department.
    • Review/update current AMV Competition rules.
    • Review and judge preliminary AMV Competition entries months before the convention.
  • Customer Service
    • Deal with any issues that arise with attendees and the volunteer team as it pertains to the department.
  • Relationship Building
    • Demonstrate positive interpersonal relations in dealing with volunteer team, attendees, and vendors in a professional and confidential manner.
  • Other duties as assigned by your direct supervisor (Interactive Experience Division Manager).

Competencies

  • Strong leadership skills, with an understanding of what it means to lead by example.
  • Strong organizational skills. Must be able to maintain professionalism with all volunteers, vendors, and business partners in an organized fashion in the midst of disorganization.
  • Ability to work amicably with a variety of personalities.
  • Able to meet deadlines in a fast-moving environment.
  • Must remain calm and level-headed under pressure.
  • Consistent demonstration of quality work and good judgment.
  • Flexible with strong communication skills under pressure.
  • High level of dependability without supervision, but understands when a situation needs to be escalated.

Work Environment

Pre-convention trainings/meetings/tasks for this volunteer position operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

For the duration of Anime Expo, this volunteer position works at the Los Angeles Convention Center (LACC). While performing the duties of this position, the volunteer is exposed to airborne particles, risk of electrical shock for both indoor and outdoor environments, and loud noise levels due to volunteers and attendees talking and/or passing near the work area. Assigned work areas may not have immediate access to external windows. Within the LACC, indoor HVAC units monitor and control temperature and air flow. Lighting is provided by overhead bulbs and lamps. The outside work environment may include exposure to extreme outdoor temperatures, uneven street pavement and sidewalks, and high levels of pedestrian and vehicular traffic. During the course of Anime Expo, the volunteer will be exposed to large crowds and public settings and will be involved in frequent interactions with other volunteers, attendees, and/or guests.

Physical Demands

The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the nature of work assignments, volunteers must be able to:

  • Maneuver throughout the Los Angeles Convention Center (LACC) to receive volunteer instructions, attend briefings, and respond to both emergency and non-emergency situations.
  • Stand, sit, and walk for extended periods of time.
  • Lift, push, and pull up to 30 pounds without assistance.
  • Balance, stoop, twist, bend repeatedly, squat, crawl, and/or run.
  • Grasp, move wrists repeatedly, reach overhead, and have finger dexterity.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work

  • Must be available for Anime Expo from Day -2 to Day 4.
  • Must be able to attend meetings, conferences, and events (including social functions), as necessary.
  • Willingness to attend AX volunteer recruitment events.

Additional Eligibility Qualifications

  • Must have an active state driver’s license in good standing.

How to Apply
Please email Samantha.Speed@spja.org

AMV Theater Programming: Co-Manager (Volunteer)

Summary/Objective

The AMVs Department oversees the preparation, curation, and execution of programming inside of Anime Expo’s AMV Theater. The AMV Theater has traditionally featured the largest collection of AMV programming out of every convention in the nation.

Essential Functions

The volunteer AMV Theater Programming: Co-Manager will work alongside the AMV Competition Coordinator: Co-Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Archiving
    • Archive all AMV Theater programming content by chronological event order.
    • Clearly label and organize files for Interactive Experience Division Manager’s review.
  • Communication
    • Demonstrate strong communication skills with volunteer team, Interactive Experience Division Manager, and AMV Competition entrants/finalists.
  • Volunteer Team Recruitment
    • Interview and recruit prospective volunteers that are passionate about AMVs.
    • Follow on-boarding procedures provided by the Interactive Experience Division Manager.
    • Co-Lead on volunteer trainings and meetings with the Co-Manager of AMV Competition.
  • Volunteer Team Management
    • Help to streamline communication amongst AMVs volunteers, ensuring they adhere to the processes and procedures of the SPJA.
  • Organizational Planning
    • Collaborate and execute projects that improve the process and workflow within the department.
    • Prepare and curate AMV Programming content months ahead of time.
  • Customer Service
    • Deal with any issues that arise with attendees and the volunteer team as it pertains to the department.
  • Relationship Building
    • Demonstrate positive interpersonal relations in dealing with volunteer team, attendees, and vendors in a professional and confidential manner.
  • Other duties as assigned by your direct supervisor (Interactive Experience Division Manager).

Competencies

  • Strong leadership skills, with an understanding of what it means to lead by example.
  • Strong organizational skills. Must be able to maintain professionalism with all volunteers, vendors, and business partners in an organized fashion in the midst of disorganization.
  • Ability to work amicably with a variety of personalities.
  • Able to meet deadlines in a fast-moving environment.
  • Must remain calm and level-headed under pressure.
  • Consistent demonstration of quality work and good judgment.
  • Flexible with strong communication skills under pressure.
  • High level of dependability without supervision, but understands when a situation needs to be escalated.

Work Environment

Pre-convention trainings/meetings/tasks for this volunteer position operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

For the duration of Anime Expo, this volunteer position works at the Los Angeles Convention Center (LACC). While performing the duties of this position, the volunteer is exposed to airborne particles, risk of electrical shock for both indoor and outdoor environments, and loud noise levels due to volunteers and attendees talking and/or passing near the work area. Assigned work areas may not have immediate access to external windows. Within the LACC, indoor HVAC units monitor and control temperature and air flow. Lighting is provided by overhead bulbs and lamps. The outside work environment may include exposure to extreme outdoor temperatures, uneven street pavement and sidewalks, and high levels of pedestrian and vehicular traffic. During the course of Anime Expo, the volunteer will be exposed to large crowds and public settings and will be involved in frequent interactions with other volunteers, attendees, and/or guests.

Physical Demands

The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the nature of work assignments, volunteers must be able to:

  • Maneuver throughout the Los Angeles Convention Center (LACC) to receive volunteer instructions, attend briefings, and respond to both emergency and non-emergency situations.
  • Stand, sit, and walk for extended periods of time.
  • Lift, push, and pull up to 30 pounds without assistance.
  • Balance, stoop, twist, bend repeatedly, squat, crawl, and/or run.
  • Grasp, move wrists repeatedly, reach overhead, and have finger dexterity.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work

  • Must be available for Anime Expo from Day -2 to Day 4.
  • Must be able to attend meetings, conferences, and events (including social functions), as necessary.
  • Willingness to attend AX volunteer recruitment events.

Additional Eligibility Qualifications

  • Must have an active state driver’s license in good standing.

How to Apply
Please email Samantha.Speed@spja.org

Programming Operations Manager (Volunteer)

Summary/Objective

The Programming department is in charge of carrying out content throughout the show. This includes assisting industry and guest panelists with their presentation materials, finding their panel rooms, answering any questions, and ensuring that they adhere to the schedule. Customer service and problem-solving skills are the utmost importance of this department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for ensuring cohesiveness between the Programming department and volunteers.
  • Vet through candidates for open volunteer positions, lead volunteer trainings, and assisting
    onsite at Anime Expo in performing the tasks required of them.
  • Delegate Programming Operations volunteers in carrying out programming tasks such as ensuring the appropriate panelists arrive to their panel room in time.
  • Communicate changes to the schedule or panelists’ current statuses to other divisions as needed.
  • Interact with industry officials to ensure that their experience as a panelist is positive.
  • Train Programming Operations volunteers in the policies and procedures of the Programming department.
  • Create a schedule for Programming Operations volunteers to perform their duties.
  • Perform the duties required of Programming Operations volunteers as needed, such as assisting in the panelist Tech Check, escorting panelists to their panel rooms, and organizing screening materials.

Competencies

  • Ability to delegate: Lead and communicate with a group of people and assign tasks to them.
  • Organizational skills: Intake mass amounts of information and work into the policies and
    procedures, as well as the organization of the headquarters.
  • Problem-solving skills: Create alternatives and act on contingency plans.
  • Professionalism: Interact with Industry officials and attendees.
  • Communication skills: Speak to large groups of team members across all divisions as well as to attendees and panelists.
  • Computer literacy: Knowledgeable in Google Drive programs such as Google Sheets or Google Docs and navigating a Chrome Book.

Work Environment

    Pre-convention trainings/meetings/tasks for this volunteer position operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

    For the duration of Anime Expo, this volunteer position works at the Los Angeles Convention Center (LACC). While performing the duties of this position, the volunteer is exposed to airborne particles, risk of electrical shock for both indoor and outdoor environments, and loud noise levels due to volunteers and attendees talking and/or passing near the work area. Assigned work areas may not have immediate access to external windows. Within the LACC, indoor HVAC units monitor and control temperature and air flow. Lighting is provided by overhead bulbs and lamps. The outside work environment may include exposure to extreme outdoor temperatures, uneven street pavement and sidewalks, and high levels of pedestrian and vehicular traffic. During the course of Anime Expo, the volunteer will be exposed to large
    crowds and public settings and will be involved in frequent interactions with other volunteers, attendees, and/or guests.

Physical Demands

    The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the nature of work assignments, volunteers must be able to:

  • Maneuver throughout the Los Angeles Convention Center (LACC) to receive volunteer instructions, attend briefings, and respond to both emergency and non-emergency situations.
  • Stand, sit, and walk for extended periods of time.
  • Balance, stoop, twist, bend repeatedly, squat, crawl, and/or run.
  • Grasp, move wrists repeatedly, reach overhead, and have finger dexterity.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work

  • Must be available for Anime Expo from Day -1 to Day 4.

Additional Eligibility Qualifications

  • Familiarity with anime or attending/participating/working conventions.

How to Apply
Please send your resume and cover letter to programming@spja.org with the subject:
"ProgOps Manager"

Plans and Intel Manager (Volunteer)

Summary/Objective

The Plans and Intel department is in charge of obtaining important data regarding the content of the show. Plans and Intel volunteers are responsible for counting attendees that attend activations in the Entertainment Hall (cosplay sets, Archives booth, Art Show, and Community Stage), the Annex, Beer Garden, and Karaoke Rooms. At the end of the show, the data is compiled into a document to be utilized to report to Industry officials or assess content for future shows.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

  • Delegate personnel in order to obtain important data from the show.
  • Vet through candidates for open volunteer positions, lead volunteer trainings, and assisting
    onsite at Anime Expo in performing the tasks required of them.
  • Delegate Plans and Intel volunteers to take count of attendees at specific locations.
  • Create an efficient route and schedule for volunteers to follow in order to carry out their tasks.
  • Competencies

    • Ability to delegate: Lead and communicate with a group of people and assign tasks to them.
    • Organizational skills: Intake mass amounts of information and work into the policies and
      procedures, as well as the organization of the headquarters.
    • Problem-solving skills: Create alternatives and act on contingency plans.
    • Professionalism: Interact with Industry officials and attendees.
    • Communication skills: Speak to large groups of team members across all divisions as well as to attendees and panelists.
    • Computer literacy: Knowledgeable in Google Drive programs such as Google Sheets or Google Docs and navigating a Chrome Book.
    • Fast Learner: Learning tools, paths, or procedures as needed.

    Work Environment

      Pre-convention trainings/meetings/tasks for this volunteer position operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

      For the duration of Anime Expo, this volunteer position works at the Los Angeles Convention Center (LACC). While performing the duties of this position, the volunteer is exposed to airborne particles, risk of electrical shock for both indoor and outdoor environments, and loud noise levels due to volunteers and attendees talking and/or passing near the work area. Assigned work areas may not have immediate access to external windows. Within the LACC, indoor HVAC units monitor and control temperature and air flow. Lighting is provided by overhead bulbs and lamps. The outside work environment may include exposure to extreme outdoor temperatures, uneven street pavement and sidewalks, and high levels of pedestrian and vehicular traffic. During the course of Anime Expo, the volunteer will be exposed to large crowds and public settings and will be involved in frequent interactions with other volunteers, attendees, and/or guests.

    Physical Demands

      The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Due to the nature of work assignments, volunteers must be able to:

    • Maneuver throughout the Los Angeles Convention Center (LACC) to receive volunteer
      instructions, attend briefings, and respond to both emergency and non-emergency situations.
    • Stand, sit, and walk for extended periods of time.
    • Balance, stoop, twist, bend repeatedly, squat, crawl, and/or run.
    • Grasp, move wrists repeatedly, reach overhead, and have finger dexterity.
    • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

    Position Type/Expected Hours of Work

    • Must be available for Anime Expo from Day -1 to Day 4.

    Additional Eligibility Qualifications

    • Familiarity with anime or attending/participating/working conventions.

    How to Apply
    Please send your resume and cover letter to programming@spja.org with the subject:
    "Plans & Intel Manager"

    Guest Relations Operations Manager (Volunteer)

    Summary/Objective

    The Guest Relations (GR) Division handles all things related to guests, including their support on-site and the guest experience. The departments are split into two groups: front-facing customer service and behind-the-scenes logistics. This division is looking for professional and fearless go-getters looking to help make Anime Expo an amazing experience for our guests while having fun with their team!

    The Guest Relations Operations (GR Ops) Department Manager takes direction from the Division Manager of Guest Relations to oversee the processes and procedures for managing all guest information preconvention and at-convention. As the authority on all guest info, the GR Ops manager directs volunteers to ensure that all information is accurately logged, updated, and distributed on-site.

    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Actively recruit volunteers to the department, ensuring they have all the information they need, and their volunteer requirements are met.
    • Learn current GR Ops standard operating procedures and working with the Division Manager to streamline processes, if applicable.
    • Provide general SPJA and department specific trainings to volunteers.
    • Create various templates, including but not limited to the Master Guest Schedule, check in/check out sheets, Guest Location Logs, etc.
    • Oversee entire communication system for Guest Relations division pre-convention and atconvention.
    • Proactively communicate with the appropriate departments and team members to circumvent any problems, support your volunteers, and complete tasks.
    • Respond to all e-mails within 72 hours.
    • Attend or create any necessary trainings.

    Competencies

    • Technology Proficiency: This position requires using various communications apps and Google Docs.
    • Professionalism: Guest Relations requires all volunteers to be professional as these departments impact our guests.
    • Handling Pressure: To provide support and leadership to the GR Ops department; during high stress situations, a calm head is needed to make decisions and provide feedback.
    • Detail Orientation and Organizational Skills: To oversee the squad’s schedules on top of the guest’s schedules, as well as to learn large amounts of information regarding guests, GR, and the convention at large.
    • Friendly Attitude: All of GR’s departments directly impact each other, and a team player mentality is necessary to support the division.

    Work Environment

    Pre-convention trainings/meetings/tasks for this volunteer position operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

    During the pre-convention Pallet Party, this position works in a warehouse setting using standard
    warehouse equipment such as box cutters and tape dispensers. Use of closed-toed shoes is highly encouraged.

    For the duration of Anime Expo, this volunteer position works at the Los Angeles Convention Center (LACC). While performing the duties of this position, the volunteer is exposed to airborne particles, risk of electrical shock for both indoor and outdoor environments, and loud noise levels due to volunteers and attendees talking and/or passing near the work area. Assigned work areas may not have immediate access to external windows. Within the LACC, indoor HVAC units monitor and control temperature and air flow. Lighting is provided by overhead bulbs and lamps. The outside work environment may include exposure to extreme outdoor temperatures, uneven street pavement and sidewalks, and high levels of pedestrian and vehicular traffic. During the course of Anime Expo, the volunteer will be exposed to large crowds and public settings and will be involved in frequent interactions with other volunteers, attendees, and/or guests.

    Physical Demands

    The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Due to the nature of work assignments, volunteers must be able to:

    • Maneuver throughout the Los Angeles Convention Center (LACC) to receive volunteer instructions, attend briefings, and respond to both emergency and non-emergency situations.
    • Stand, sit, and walk for extended periods of time.
    • Lift, push, and pull up to 30 pounds without assistance.
    • Balance, stoop, twist, bend repeatedly, squat, crawl, and/or run.
    • Grasp, move wrists repeatedly, reach overhead, and have finger dexterity.
    • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

    Position Type/Expected Hours of Work

    • Must be available for Anime Expo from Day -2 to Day 4.
    • Must be able to attend meetings, conferences, and events as necessary.
    • Must attend the Pallet Party to assist in organizing and tracking inventory prior to the convention.
    • Willingness to attend AX volunteer recruitment events.

    How to Apply
    Please email guestrelations@anime-expo.org

    Guest Relations Squad Lead (Volunteer)

    Summary/Objective

    The Guest Relations (GR) Division handles all things related to guests, including their support on-site and the guest experience. The departments are split into two groups: front-facing customer service and behind-the-scenes logistics. This division is looking for professional and fearless go-getters looking to help make Anime Expo an amazing experience for our guests while having fun with their team!

    The Guest Relations (GR) Squad Lead is an integral position within the Handlers and Guest Guides departments. A Squad Lead provides support and oversees communication for a 5-10 person group of either Handlers or Guest Guides, and relays that information to the appropriate parties to resolve issues and update logs.

    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Ensure assigned volunteers are adhering to their schedules at-convention.
    • Relay all guest updates/requests/schedule changes to GR Operations and other appropriate departments in order to update location logs, problem solve, and keep communication running smoothly.
    • Escalate issues when appropriate and working with department managers to resolve those issues.
    • Proactively communicate with the appropriate departments and team members to circumvent any problems and provide support to your squad.
    • Respond to all e-mails within 72 hours.

    Competencies

    • Technology Proficiency: This position requires using various communications apps and Google Docs.
    • Professionalism: Guest Relations requires all volunteers to be professional as these departments impact our guests.
    • Handle Pressure: To provide support to volunteers in positions above and below you, and during high stress situations, a calm head is needed to make decisions and provide feedback.
    • Detail Orientation and Organizational Skills: To oversee the squad’s schedules on top of the guest’s schedules, as well as to learn large amounts of information regarding guests, GR, and the convention at large.
    • Friendly Attitude: This position is the definition of team player

    Work Environment

    Pre-convention trainings/meetings/tasks for this volunteer position operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

    For the duration of Anime Expo, this volunteer position works at the Los Angeles Convention Center (LACC). While performing the duties of this position, the volunteer is exposed to airborne particles, risk of electrical shock for both indoor and outdoor environments, and loud noise levels due to volunteers and attendees talking and/or passing near the work area. Assigned work areas may not have immediate access to external windows. Within the LACC, indoor HVAC units monitor and control temperature and air flow. Lighting is provided by overhead bulbs and lamps. The outside work environment may include exposure to extreme outdoor temperatures, uneven street pavement and sidewalks, and high levels of pedestrian and vehicular traffic. During the course of Anime Expo, the volunteer will be exposed to large crowds and public settings and will be involved in frequent interactions with other volunteers, attendees, and/or guests.

    Physical Demands

    The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Due to the nature of work assignments, volunteers must be able to:

    • Maneuver throughout the Los Angeles Convention Center (LACC) to receive volunteer instructions, attend briefings, and respond to both emergency and non-emergency situations.
    • Stand, sit, and walk for extended periods of time.
    • Lift, push, and pull up to 30 pounds without assistance.
    • Balance, stoop, twist, bend repeatedly, squat, crawl, and/or run.
    • Grasp, move wrists repeatedly, reach overhead, and have finger dexterity.
    • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

    Position Type/Expected Hours of Work

    • Must be available for Anime Expo from Day -2 to Day 4.
    • Must be able to attend meetings, conferences, and events as necessary.
    • Willingness to attend AX volunteer recruitment events.

    How to Apply
    Please email guestrelations@anime-expo.org

    Guest Relations Room Manager (Volunteer)

    Summary/Objective

    The Guest Relations (GR) Division handles all things related to guests, including their support on-site and the guest experience. The departments are split into two groups: front-facing customer service and behind-the-scenes logistics. This division is looking for professional and fearless go-getters looking to help make Anime Expo an amazing experience for our guests while having fun with their team!

    The Guest Relations (GR) Room Manager is a position within the GR specific Operations department. The Room Manager ensures that GR’s headquarters at the Westin Bonaventure and Los Angeles Convention Center (LACC) are kept orderly and inventory is maintained.

    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Create inventory lists via Google Docs to track inventory pre-convention.
    • Manage and update inventory lists in real time at-convention.
    • Check in and check out items that are loaned out to departments (backpacks, umbrellas, blankets, laptops, etc.).
    • Maintaining GR’s headquarters at the Westin Bonaventure and LACC by keeping rooms clean, organized, and orderly.
    • Monitor and regular which individuals enter the headquarters; interface professionally with industry members that may need assistance.
    • Proactively communicate with the essential departments regarding inventory.
    • Respond to all e-mails within 72 hours.

    Competencies

    • Professionalism: This position may require speaking with industry professionals.
    • Detail Orientation: To keep an accurate count of GR’s inventory and reduce any missing or lost items.
    • Organizational Skills: To keep headquarters orderly for optimal usage by GR volunteers.
    • Friendly Attitude: To be a team player and assist GR’s volunteers.

    Work Environment

    Pre-convention trainings/meetings/tasks for this volunteer position operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

    During the pre-convention Pallet Party, this position works in a warehouse setting using standard
    warehouse equipment such as box cutters and tape dispensers. Use of closed-toed shoes is highly encouraged.

    For the duration of Anime Expo, this volunteer position works at the Los Angeles Convention Center (LACC). While performing the duties of this position, the volunteer is exposed to airborne particles, risk of electrical shock for both indoor and outdoor environments, and loud noise levels due to volunteers and attendees talking and/or passing near the work area. Assigned work areas may not have immediate access to external windows. Within the LACC, indoor HVAC units monitor and control temperature and air flow. Lighting is provided by overhead bulbs and lamps. The outside work environment may include exposure to extreme outdoor temperatures, uneven street pavement and sidewalks, and high levels of pedestrian and vehicular traffic. During the course of Anime Expo, the volunteer will be exposed to large crowds and public settings and will be involved in frequent interactions with other volunteers, attendees, and/or guests.

    Physical Demands

    The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Due to the nature of work assignments, volunteers must be able to:

    • Maneuver throughout the Los Angeles Convention Center (LACC) to receive volunteer instructions, attend briefings, and respond to both emergency and non-emergency situations.
    • Stand, sit, and walk for extended periods of time.
    • Lift, push, and pull up to 30 pounds without assistance.
    • Balance, stoop, twist, bend repeatedly, squat, crawl, and/or run.
    • Grasp, move wrists repeatedly, reach overhead, and have finger dexterity.
    • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

    Position Type/Expected Hours of Work

    • Must be available for Anime Expo from Day -2 to Day 4.
    • Must be able to attend meetings, conferences, and events as necessary.
    • Must attend the Pallet Party to assist in organizing and tracking inventory prior to the convention.
    • Willingness to attend AX volunteer recruitment events.

    How to Apply
    Please email guestrelations@anime-expo.org

    Guest Relations Handlers Manager (Volunteer)

    Summary/Objective

    The Guest Relations (GR) Division handles all things related to guests, including their support on-site and the guest experience. The departments are split into two groups: front-facing customer service and behind-the-scenes logistics. This division is looking for professional and fearless go-getters looking to help make Anime Expo an amazing experience for our guests while having fun with their team!

    The Guest Relations Handlers Department Manager oversees the volunteers who are assigned to guests as Handlers at-convention. As Handlers are guests’ first point of contact and main source of support throughout the show, the Handlers Manager will need to have amazing customer service and management skills to guide our volunteers in providing guests with a smooth and enjoyable experience.

    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Actively recruit volunteers to the department, ensuring they have all the information they need, and their volunteer requirements are met.
    • Learn current Handlers standard operating procedures and working with the Guest Relations Division Manager to streamline processes, if applicable.
    • Create and provide general SPJA and Handlers specific trainings to volunteers, including but not limited to customer service, internal and external communication, and problem solving.
    • Instruct Handlers regarding the appropriate Japanese etiquette and professionalism when interfacing with guests.
    • Evaluate volunteers in order to assign them to guests.
    • Proactively communicate with the appropriate departments and team members to circumvent any problems, support your volunteers, and complete tasks.
    • Respond to all e-mails within 72 hours.

    Competencies

    • Professionalism: As Handlers are the most front-facing department in GR, this position should be the definition of professional and inspire this in others.
    • Handle Pressure: To provide support and leadership to the Handlers department. During high stress situations, a calm head is needed to make decisions and provide feedback.
    • Knowledge of Japanese Culture: In order to teach Handlers how to provide a reasonable comfort level to our guests and industry partners.
    • Management Skills: To guide Handlers on how to interact with guests and ensure no volunteers’ or guests’ boundaries are crossed.
    • Customer Service Skills
    • Detail Orientation and Organizational Skills: To oversee the volunteers’ schedules on top of the guest’s schedules, as well as to learn large amounts of information regarding guests, GR, and the convention at large.
    • Friendly Attitude: All of GR’s departments directly impact each other, and a team player mentality is necessary to support the division.

    Work Environment

    Pre-convention trainings/meetings/tasks for this volunteer position operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

    For the duration of Anime Expo, this volunteer position works at the Los Angeles Convention Center (LACC). While performing the duties of this position, the volunteer is exposed to airborne particles, risk of electrical shock for both indoor and outdoor environments, and loud noise levels due to volunteers and attendees talking and/or passing near the work area. Assigned work areas may not have immediate access to external windows. Within the LACC, indoor HVAC units monitor and control temperature and air flow. Lighting is provided by overhead bulbs and lamps. The outside work environment may include exposure to extreme outdoor temperatures, uneven street pavement and sidewalks, and high levels of pedestrian and vehicular traffic. During the course of Anime Expo, the volunteer will be exposed to large crowds and public settings and will be involved in frequent interactions with other volunteers, attendees, and/or guests.

    Physical Demands

    The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Due to the nature of work assignments, volunteers must be able to:

    • Maneuver throughout the Los Angeles Convention Center (LACC) to receive volunteer instructions, attend briefings, and respond to both emergency and non-emergency situations.
    • Stand, sit, and walk for extended periods of time.
    • Lift, push, and pull up to 30 pounds without assistance.
    • Balance, stoop, twist, bend repeatedly, squat, crawl, and/or run.
    • Grasp, move wrists repeatedly, reach overhead, and have finger dexterity.
    • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

    Position Type/Expected Hours of Work

    • Must be available for Anime Expo from Day -2 to Day 4.
    • Must be able to attend meetings, conferences, and events as necessary.
    • Willingness to attend AX volunteer recruitment events.

    How to Apply
    Please email guestrelations@anime-expo.org

    Guest Relations Assistant Division Manager (Volunteer)

    Summary/Objective

    The Guest Relations (GR) Division handles all things related to guests, including their support on-site and the guest experience. The departments are split into two groups: front-facing customer service and behind-the-scenes logistics. This division is looking for professional and fearless go-getters looking to help make Anime Expo an amazing experience for our guests while having fun with their team!

    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Provide general assistance to the Guest Relations Division Manager.
    • Participate in the recruitment of department managers as needed.
    • Participate in the adjustment of division policy and procedures as needed.
    • Assist in travel and hotel preparations for Guests of Honor.
    • Obtain and organizing all scheduling information for Guests of Honor.
    • Obtain and organize all talent contract information for reference by other Division Managers and volunteers
    • Properly escalate issues from department managers and special requests from Guests of Honor to the Guest Relation Division Manager.
    • Ensure Guests of Honor utilize amenities and participate in activities as written in their contracts.
    • Become familiar with departments external to the Guest Relations Division where volunteers are assigned.
    • Ensure volunteers are relaying information to the appropriate departments while adhering to the predetermined communication system and chain of command.
    • Ensure that all volunteers participate within the Anime Expo Code of Conduct.
    • Assist with difficult situations and conflicts as they arise.

    Competencies

    • Professionalism: As GR is a very public-facing division, this position should be the definition of professional and inspire this in others
    • Handle Pressure: To provide support and leadership to the Guest Relations division. During high stress situations, a calm head is needed to make decisions and provide feedback.
    • Some Knowledge of Japanese Culture: In order to more easily understand the information within GR. Preferred, but not necessary.
    • Management Skills: To guide Handlers on how to interact with guests and ensure no volunteers’ or guests’ boundaries are crossed.
    • Customer Service Skills
    • Detail Orientation and Organizational Skills: To oversee the volunteers’ schedules on top of the guest’s schedules, as well as to learn large amounts of information regarding guests, GR, and the convention at large.
    • Friendly Attitude: All of GR’s departments directly impact each other, and a team player mentality is necessary to support the division.

    Work Environment

    Pre-convention trainings/meetings/tasks for this volunteer position operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

    For the duration of Anime Expo, this volunteer position works at the Los Angeles Convention Center (LACC). While performing the duties of this position, the volunteer is exposed to airborne particles, risk of electrical shock for both indoor and outdoor environments, and loud noise levels due to volunteers and attendees talking and/or passing near the work area. Assigned work areas may not have immediate access to external windows. Within the LACC, indoor HVAC units monitor and control temperature and air flow. Lighting is provided by overhead bulbs and lamps. The outside work environment may include exposure to extreme outdoor temperatures, uneven street pavement and sidewalks, and high levels of pedestrian and vehicular traffic. During the course of Anime Expo, the volunteer will be exposed to large crowds and public settings and will be involved in frequent interactions with other volunteers, attendees, and/or guests.

    Physical Demands

    The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Due to the nature of work assignments, volunteers must be able to:

    • Maneuver throughout the Los Angeles Convention Center (LACC) to receive volunteer instructions, attend briefings, and respond to both emergency and non-emergency situations.
    • Stand, sit, and walk for extended periods of time.
    • Lift, push, and pull up to 30 pounds without assistance.
    • Balance, stoop, twist, bend repeatedly, squat, crawl, and/or run.
    • Grasp, move wrists repeatedly, reach overhead, and have finger dexterity.
    • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

    Position Type/Expected Hours of Work

    • Must be available for Anime Expo from Day -3 to Day 5.
    • Must be able to attend meetings, conferences, and events as necessary.
    • Willingness to attend AX volunteer recruitment events.

    How to Apply
    Please email guestrelations@anime-expo.org

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