Leadership Opportunities

Our passionate AX Volunteers work throughout the year and at-con to make Anime Expo happen every year.

Deadline to apply for AX 2018 is April 6, 2018

We have various leadership opportunities available in our volunteer program. When such opportunities open up, more information will be posted here.

Back of House Department Manager

Back of House Department

The Back of House Department oversees backstage management of Main Events Hall (Hall B) including dressing room maintenance, backstage rider requests, and event coordination.

The Back Of House Manager is responsible for, but not limited to, the following tasks:

  • Interviewing and recruiting volunteers for Back of House department.
  • Supporting volunteers by providing them with any necessary information and resources.
  • Completing Back of House inventory before and after the convention.
  • Assisting in researching items for purchase and creating purchase orders.
  • Collaborating with other Department Managers and Division Manager for pre-convention planning.
  • Managing and supporting volunteers at the convention and assisting in ensuring the department is operating smoothly.
  • Assisting in solving problems and high pressured situations.
  • Maintaining cleanliness in the backstage dressing rooms.
  • Replenishing beverage, snack supplies when needed.
  • Assisting GR Hospitality in organizing any catered or hot food.
  • Training volunteers in proper backstage etiquette, dressing room maintenance, and policies.
  • Ensuring each event runs on time and if not working with Main Events A/V to resolve the situation.
  • Communicating with Main Events A/V, Front of House, and Event staff to coordinate when attendees and premier fans are let in.
  • Other duties as needed.

The Back Of House Manager is held to the following expectations:

  • Must be able to respond to emails and other forms of communication within 72 hours.
  • Must be flexible to various situations.
  • Must be detail oriented.
  • Must be customer service oriented.
  • Must be able to take initiative.
  • Must have leadership skills.

Contact

If interested in this volunteer position, please email resume to Pam Tsai at pam.tsai@spja.org. Thank you.

 

Fashion Show Department Manager

The Fashion Show Department Manager is responsible for communication, management, and documentation for fashion show aspects such as pre-prep, assisting modeling training/facilitation, brand interaction, and stage interaction including show production.

Manager Tasks and Expectations

Fashion Show – Fashion Show Department Manager is responsible for, but not limited to, the following tasks:

  • Interviewing and recruiting volunteers for the Fashion Show department.
  • Supporting volunteers by providing them with any necessary information and resources.
  • Assisting in researching items for purchase and creating purchase orders.
  • Collaborating with other department managers and division manager for pre-convention planning.
  • Managing and supporting volunteers at the convention and assisting in ensuring the department is operating smoothly.
  • Assisting in solving problems and high pressured situations.
  • Training volunteers in proper Fashion Brand and Model handling etiquette.
  • Overseeing all fashion show rehearsals.
  • Ensuring event runs on time and doors open at the right time.
  • Assisting with Fashion Show production script.
  • Communicating with Live Programming 1 A/V Team, and event staff to coordinate when attendees and premiere fans are supposed to be let in.

Requirements:

Fashion Show Department - Fashion Show Department Manager must meet the following requirements:

  • Must be able to respond to emails and other forms of communication within 72 hours.
  • Previous experience with stage management or fashion show management preferred.
  • Ability to assist in writing production scripts.
  • Must possess good problem-solving skills and judgement.
  • Must be organized and work well under deadlines.
  • Flexible with strong communications skills under pressure.
  • Must remain calm and level-headed under pressure.
  • Must be able to attend manager meetings and training.
  • Ability to come into the office at least 2 days per month (typically once every two weeks).

Contact

If interested in this volunteer position, please email resume to Pam Tsai

at pam.tsai@spja.org. Thank you.

 

Flex Squad Department Manager & Assistant Manager

Flex Squad Department Manager and Assistant Manager Tasks and Expectations

The Manager and Assistant Manager are responsible for, but not limited to, the following tasks:

 

  • Manager and Assistant Manager
  • Fill the Staff Volunteer roster
  • Relay all important convention information to Staff Volunteers
  • Attend any trainings needed

 

  • Manager only
  • Work with division managers for AV support for their respective divisions.
  • Coordinate scheduling of events with needed techs.
  • Work with AV Division Manager to coordinate number of Staff Volunteers needed based on demand.
  • Set up one or two training sessions pre-con to give appropriate skill and expectations for department.
  • Oversee staff making sure they get their breaks.
  • Receive AV requests and dispatch appropriate Staff Volunteers.
  • Check in with dispatched flex squad Staff Volunteers.

 

  • Assistant Manager only
  • Assist manager with any overflow they may experience.
  • Assist with any training sessions set up by manager.
  • Relieve manager for lunch and shift change.
  • Oversee staff making sure they get their breaks.
  • Receive AV requests and dispatch appropriate Staff Volunteer.
  • Check in with dispatched Flex Squad Staff Volunteer.
  • Visit areas with Flex Squad and make sure everyone is getting proper support.

 

The Manager and Assistant Manager are held to, but not limited to, the following expectations:

 

  • Minimum of 40 hours of volunteer work
  • Must be available from Day -1 to Day 4 (July 34d, 2018 to July 8th, 2018)
  • Must have leadership skills.
  • Must be flexible to various situations.
  • Must be detail oriented.
  • Adhere to all SPJA volunteer policies/guidelines.
  • Complete the Volunteer Shiftboard Application.
  • Complete Volunteer Requirements

 

Contact

 

If interested in either volunteer position, please email resume to Josh Rooney at Josh.Rooney@spja.org. Thank you.

Front of House Department Manager

Front of House Department

The Front of House Department oversees the front section of Main Events Hall (Hall B) by providing ushering services and enforcing attendee/press policies for photo and video.

The Front of House Manager is responsible for, but not limited to, the following tasks:

  • Interviewing and recruiting volunteers for Front of House department.
  • Supporting volunteers by providing them with any necessary information and resources.
  • Completing Front of House Department inventory before and after the convention.
  • Assisting in researching items for purchase and creating purchase orders.
  • Collaborating with other Department Managers and Division Manager for pre-convention planning.
  • Managing and supporting volunteers at the convention and assisting in ensuring the department is operating smoothly.
  • Assisting in solving problems and high pressured situations.
  • Ensuring press/attendee photo and video policies are met.
  • Accumulating all press/attendee photo and video policies for each event from the Main Events Division Manager.
  • Training volunteers in proper ushering, attendee etiquette, and photo/video policy enforcement.
  • Ensuring each event runs on time and doors open at the right time.
  • Other duties as needed.

 

The Front Of House Manager is held to the following expectations:

  • Must be able to respond to emails and other forms of communication within 72 hours.
  • Must be flexible to various situations.
  • Must be detail oriented.
  • Must be customer service oriented.
  • Must be able to take initiative.
  • Must have leadership skills.

 

Contact

If interested in this volunteer position, please email resume to Pam Tsai

at pam.tsai@spja.org. Thank you.

 

Guest Relations Assistant Division Manager

ADM Tasks and Expectations

The Assistant Division Manager is responsible for, but not limited to, the following tasks:

  • Providing general assistance to the Guest Relations Division Manager
  • Participating in the recruitment of department managers as needed
  • Participating in the adjustment of division policy and procedures as needed
  • Assisting in travel and hotel preparations for Guests of Honor
  • Obtaining and organizing all scheduling information for Guests of Honor
  • Obtaining and organizing all talent contract information for reference by other Division Managers and volunteers
  • Properly escalating issues from department managers and special requests from Guests of Honor to the Guest Relation Division Manager
  • Familiarizing with departments external to the Guest Relations Division where volunteers are assigned
  • Ensuring Guests of Honor utilize amenities and participate in activities as written in their contracts
  • Ensuring volunteers are relaying information to the appropriate departments while adhering to the predetermined communication system and chain of command
  • Ensuring that all volunteers participate within the Anime Expo Code of Conduct
  • Assisting with difficult situations and conflicts as they arise

The Assistant Division Manager is held to, but not limited to, the following expectations:

  • Excellent communication skills
  • Excellent multitasking skills
  • Excellent customer service skills
  • Must respond to e-mails within 48 hours
  • Must be available from Day -3 to Day 5 (July 2nd, 2018 to July 9th, 2018)
  • Must be able to work under pressure and in high stress situations

If interested, please contact guestrelations@anime-expo.org

Guest Relations Operations Manager

Guest Relations Operations Manager Tasks and Expectations

The Guest Relations (GR) Operations Manager is responsible for, but not limited to, the following tasks:

  • Interviewing and recruiting volunteers for the GR Operations department
  • Providing department volunteers with necessary documents and resources
  • Providing volunteers with departmental and general Anime Expo training, or otherwise
  • Assigning volunteers to Guests of Honor and familiarizing with all volunteer squads
  • Creating and managing schedules for volunteers and Guests of Honor
  • Ensuring volunteers are relaying information to the appropriate departments while adhering to the predetermined communication system
  • Ensuring volunteers are actively documenting all location updates and other pertinent information regarding Guests of Honor in real-time
  • Creating forms and templates for the division to organize information regarding Guests of Honor
  • Coordinating with appropriate departments and event personnel to ensure Guests of Honor arrive to the airport on time for their departure
  • Monitoring volunteers and ensuring that they are adhering to given schedules with breaks
  • Ensuring that all volunteers participate within the Anime Expo Code of Conduct
  • Assisting with difficult situations and conflicts as they arise

The Guest Relations (GR) Operations Manager is held to, but not limited to, the following expectations: 

  • Excellent leadership skills
  • Excellent communication skills
  • Excellent multitasking skills
  • Must respond to e-mails within 48 hours
  • Must be available from Day -2 to Day 5 (July 2nd, 2018 to July 9th, 2018)
  • Must be able to work under pressure and in high stress situations

If interested, please contact guestrelations@anime-expo.org

Handlers Manager

Handlers Manager Tasks and Expectations

The Handlers Manager is responsible for, but not limited to, the following tasks:

  • Interviewing and recruiting volunteers for the Handlers department
  • Providing department volunteers with necessary documents and resources
  • Providing volunteers with departmental and Interpreter-oriented AX training, or otherwise
  • Assigning volunteers to Guests of Honor and familiarizing with all volunteer squads
  • Creating schedules and backpack sets with necessary items for volunteers
  • Ensuring volunteers are relaying information to the appropriate departments while adhering to the predetermined communication system
  • Ensuring that special requests and issues from Guests of Honor are properly escalated
  • Properly handle issues where Handlers do not respect the boundaries or privacy of Guests of Honor
  • Coordinating with appropriate departments and event personnel to ensure Guests of Honor arrive to the airport on time for their departure
  • Monitoring volunteers and ensuring that they are adhering to given schedules with breaks
  • Ensuring that all volunteers participate within the Anime Expo Code of Conduct
  • Assisting with difficult situations and conflicts as they arise

The Handlers Manager is held to, but not limited to, the following expectations: 

  • Excellent leadership skills
  • Excellent communication skills
  • Excellent conflict resolution skills
  • Must respond to e-mails within 48 hours
  • Must be available from Day -2 to Day 5 (July 2nd, 2018 to July 9th, 2018)
  • Must be able to work under pressure and in high stress situations

If interested, please contact guestrelations@anime-expo.org

Interactive Experience Assistant Division Manager

Interactive Experience Assistant Division Manager 

The Assistant Division Manager of Interactive Experience is responsible for, but not limited to, the following tasks: 

  • Archiving
    • Arranging archived and current documents in alphabetical and chronological order. Clearly labeling and organizing files for Interactive Experience Division Manager.
  • Contact Management
    • Maintaining a list of key business contacts and cards collected by various industry opportunities. In addition to light relationship management for general Interactive Experience communication. This includes research and interfacing with prospective vendors and industry partners.
  • Volunteer Staff Management
    • Help to streamline communication among Department Volunteer Managers, ensuring they adhere to the processes and procedures of the SPJA. Help to cross-train staff as needed.
  • Organizational Planning
    • Collaborate and execute projects that improve the process and workflow within the division.
  • Customer Service
    • Dealing with any issues that arise with attendees, volunteer staff, industry partners, and guests as it pertains to the departments overseen.
  • Relationship Building
    • Demonstrate positive interpersonal relations in dealing with staff, attendees, and vendors in a professional and confidential manner.
  • Office Support
    • Printing, copying, faxing and filing materials as requested by Division Manager.
  • Other duties as assigned by your direct supervisor (Interactive Experience Division Manager).

The Assistant Division Manager of Interactive Experience is held to the following expectations:

  • Must be at least 21 years old by May 1, 2018.
  • Must have a minimum of 80-hour commitment scheduled (may include both pre-con and at-con hours).
  • Must be available from July 3 – July 8, 2018 (all of Anime Expo and Pre-Con)
  • Complete division-specific training and requirements.
  • Adhere to all SPJA volunteer policies/guidelines.
  • Complete the Volunteer Shiftboard Application.
  • Complete Volunteer Requirements

The Assistant Division Manager of Interactive Experience is held to, but not limited to, the following expectations:

  • Strong leadership skills, with an understanding of what it means to lead by example.
  • Strong organizational skills. Must be able to maintain professionalism with staff, vendors, and business partners in an organized fashion in the midst of disorganization.
  • Ability to work amicably with a variety of personalities.
  • In good health, may be required to handle boxes up to 30lbs in weight.
  • Able to meet deadlines in a fast moving environment.
  • Must remain calm and level-headed under pressure.
  • Consistent demonstration of quality work and good judgment.
  • Flexible with strong communications skills under pressure.
  • Must have an active California Driver’s License in good standing.
  • Must be able to attend meetings, conferences, and events (including social functions) as necessary.
  • Ability to maintain confidentiality within the organization with a high level of personal ethics.
  • High level of dependability without supervision, but understands when a situation needs to be elevated.

Contact

If interested in this volunteer position, please email resume to Samantha Speed at Samantha.Speed@spja.org. Thank you.

Programming Assistant Division Manager

Programming ADM Tasks and Expectations

The Assistant Division Manager is responsible for, but not limited to, the following tasks:

  • Providing general assistance to the Entertainment Manager
  • Participating in the recruitment of department managers as needed
  • Participating in the adjustment of division policy and procedures as needed
  • Assisting in the organization and scheduling of content for the show
  • Assisting in communication with panelists in confirming details regarding their content
  • Obtaining and organizing all internal content information from other Entertainment Divisions
  • Properly escalating issues from department managers and special requests from panelists to the Entertainment Manager
  • Ensuring that the volunteers in the Programming Operations department are adequately providing sufficient customer service to panelists and attendees
  • Assist the Entertainment Manager on ensuring the schedule is up-to-date every day of the show
  • Ensuring volunteers are relaying information to the appropriate departments while adhering to the predetermined communication system and chain of command
  • Ensuring that all volunteers participate within the Anime Expo Code of Conduct
  • Assisting with difficult situations and conflicts as they arise

The Assistant Division Manager is held to, but not limited to, the following expectations:

  • Excellent communication skills
  • Excellent multitasking skills
  • Excellent customer service skills
  • Excellent grasp of Microsoft Office and Google Drive
  • Must respond to e-mails within 48 hours
  • Must be available from Day -2 to Day 4 (July 3nd, 2018 to July 8th, 2018)
  • Must be local to LA County/Orange County and with access to reliable transportation
  • Schedule permitting, will be asked to come in to the SPJA/Anime Expo office in Santa Ana, CA to work with the Entertainment Manager in person
  • Must be able to work under pressure and in high stress situations

Contact

 

If interested in this volunteer position, please email resume to Jeremiah Fajardo at jeremiah.fajardo@spja.org. Thank you.

Programming Operations Manager

Programming Operations Manager Tasks and Expectations

The Programming Operations Manager is responsible for, but not limited to, the following tasks:

  • Lead and assist with the recruitment of volunteers for the Programming Operations Department
  • Participating in the adjustment of division policy and procedures as needed
  • Properly escalating issues and special requests from panelists to the Entertainment Manager at the show
  • Ensuring that the volunteers in the Programming Operations department are adequately providing sufficient customer service to panelists and attendees
  • Ensure that the Programming Operations office during the show is well clean, efficient, and organized
  • Assist the Entertainment Manager and Assistant Division Manager on ensuring the schedule is up-to-date every day of the show
  • Ensuring volunteers are relaying information to the appropriate departments while adhering to the predetermined communication system and chain of command
  • Ensuring that all volunteers participate within the Anime Expo Code of Conduct
  • Assisting with difficult situations and conflicts as they arise

The Programming Operations Manager is held to, but not limited to, the following expectations:

  • Excellent communication skills
  • Excellent multitasking skills
  • Excellent customer service skills
  • Excellent grasp of Microsoft Office and Google Drive
  • Must respond to e-mails within 48 hours
  • Must be available from Day 0 to Day 4 (July 4th, 2018 to July 8th, 2018)
  • Must be able to work under pressure and in high stress situations

Contact

 

If interested in this volunteer position, please email resume to Jeremiah Fajardo at jeremiah.fajardo@spja.org. Thank you.

 

Video Media Management Department Manager & Assistant Manager

Video Media Management Department Manager and Assistant Manager Tasks and Expectations

The Manager and Assistant Manager are responsible for, but not limited to, the following tasks:

 

  • Manager and Assistant Manager
  • Fill department roster and act as the main point of contact for VR pre-con.
  • Verify that department specific purchase orders are sent on time and that all supplies for con are ordered.
  • Conduct department specific training.
  • Verify that any volunteers are receiving adequate breaks at the event.
  • Verify that ingested media is properly labeled and archived at the event by volunteers.
  • Provide a central contact point for Marketing to request ingestion of media.

 

  • Manager only
  • Work with the Division Manager and Assistant Division Managers of AV to support their respective areas.
  • Coordinate the scheduling of pickups with other AV Departments.
  • Work with Division Manager to coordinate number of volunteers needed based on demand.

 

  • Assistant Manager only
  • Assist the Manager with any overflow he or she may experience.

 

The Manager and Assistant Manager are held to, but not limited to, the following expectations:

 

  • Minimum of 40 hours of volunteer work
  • Must be available from Day 0 to Day 4 (July 4th, 2018 to July 8th, 2018)
  • Must have leadership skills.
  • Must be flexible to various situations.
  • Must be detail oriented.
  • Adhere to all SPJA volunteer policies/guidelines.
  • Complete the Volunteer Shiftboard Application.
  • Complete Volunteer Requirements

 

Contact

 

If interested in either volunteer position, please email resume to Josh Rooney at Josh.Rooney@spja.org. Thank you.

 

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