Registration FAQ

Registration Customer Service

Registration Inquiries:
registration@anime-expo.org

General Inquiries:
http://www.anime-expo.org/contact/

Badge Pick-Up Hours

Date Hours
*Thursday, June 29, 2017 (Day -1) 12 PM – 11 PM
*Friday, June 30, 2017 (Day 0) 8 AM – 11 PM
Saturday, July 1, 2017 (Day 1) 8 AM – 8 PM
Sunday, July 2, 2017 (Day 2) 8 AM – 8 PM
Monday, July 3, 2017 (Day 3) 8 AM – 8 PM
Tuesday, July 4, 2017 (Day 4) 8 AM – 12 PM
*Only pre-registered badge pick-up allowed. There will be no onsite badge sales on these days.

REFUND & TRANSFER POLICY

Your refund request must be received within 30 days of your registration purchase date. After 30 days, you may edit or transfer your badge to the following year. Fees may be applied to transfers for the following year (one year only). Pre-Show Passes are non-transferrable to the following year.
For passes purchased after May 1, 2017, the 30 day refund policy no longer applies. The deadline for registration edits and transfers is June 1, 2017
Passes purchased after June 1, 2017 are non-refundable and non-transferable to other individuals or to the following year
Send your refund or transfer request via email: registration@anime-expo.org or via our contact page, by selecting “Attendee Registration/Badges” as the topic. DEADLINE: JUNE 1, 2017
Name Change Policy: Follow the instructions on Eventbrite’s website to edit your badge. Edits will not be permitted after June 1, 2017. If you have questions regarding your Eventbrite account or how to process the edit, please contact Eventbrite for assistance.

When can I pick up my badge?

registration@anime-expo.org

Badge Pick Up Hours:

Date Hours
**Thursday, June 29, 2017 (Day -1) 12 PM – 11 PM
**Friday, June 30, 2017 (Day 0) 8 AM – 11 PM
Saturday, July 1, 2017 (Day 1) 8 AM – 8 PM
Sunday, July 2, 2017 (Day 2) 8 AM – 8 PM
Monday, July 3, 2017 (Day 3) 8 AM – 8 PM
Tuesday, July 4, 2017 (Day 4) 8 AM – 12 PM
Badge pick-up location TBA

*At-Con Registration is not available Day 0, July 1st.
** Only pre-registered badge pick-up allowed. There will be no onsite badge sales on these days.

Where can I purchase an Exhibit Hall only badge?

Anime Expo is no longer offering Exhibit Hall Only Badges or Free after 4:00pm Exhibit Hall Only Badges.

What is your policy on badge upgrade and downgrading?

You can upgrade your badge at any time.

In order to downgrade your badge, a request must be submitted within 30 days of purchase. A refund will be processed for the original badge purchase for you to purchase the desired badge. After 30 days, you may transfer your original badge to the following year. No downgrades will be permitted after June 1st, 2016.

Send your request via email: registration@anime-expo.org or via our contact page, by selecting “Attendee Registration/Badges” as the topic.

I pre-registered online, but did not receive a confirmation email. Can I still attend the convention?

Please login to your Eventbrite account to access your event confirmation information and QR code. For additional help, please contact us at registration@anime-expo.org or send us an inquiry via our contact page.

Are there any age restrictions and policies I should know about?

Anyone aged 13 years and younger must be chaperoned by an adult at all times.

Anyone under the age of 18 must be accompanied by an adult to pick-up their badge.

Any programming designated 18+ will require attendees to show a valid photo ID in order to gain admittance.

What is your child badge policy?

Children ages 5 and under are free with a paying adult.

4-Day Badges for children (ages 6-13) are available for a fee.

Children 13 and over must purchase a regular 4-Day Badge.

Anyone under the age of 18 must be accompanied by an adult to pick-up their badge.

What if I lose my badge?

In the event that you lose your badge, try visiting Event Operations on the top floor of West Hall (room 508A) for Lost & Found assistance.

If you need to get a replacement badge, please visit the Customer Service counter in the South Hall Lobby. Badge reprints are $45. Premier Fan badge reprints are $125

What forms of payment do you accept?

We accept Visa, MasterCard, and American Express on the online registration website. During the convention, we accept aforementioned credit cards and cash only.

May I come on Day 0 to register onsite or “At-con”, or do I have to use the online web form and pay by credit card?

Onsite or “At-Con” registration is only available starting July 1st at 8:00 am for a premium fee. We highly suggest purchasing your badge online in advance.

What forms of ID are accepted?

The photo ID must be current and contain your date of birth (no expired IDs). We accept the following forms of identification:

Driver’s License
State ID
Passports
Military ID
School ID (please check that your School ID has your date of birth as many do not)
Any valid government issued photo ID containing your date of birth

Do I have to be 18 to pick-up my badge?

Yes, you must be 18 years or older to pick up your badge. If you are under 18, you must have an adult (18+) with you at registration. There are no exceptions to this rule.

What must I bring with me to pick-up my badge?

You must bring a valid photo ID that shows your date of birth. If you pre-registered online, bring a hard copy of your registration confirmation email containing the barcode and/or QR code. You may also use the your smartphone to access your registration confirmation via Eventbrite App.

Where do I go to pick up my badge?

There are several check-in counters according to the type of registration:

Pre-registration / Badge Pick-Up: South Hall Lobby
Customer Service: South Hall Lobby
Premier Fan: West Hall, Room 503
Exhibitor & Artist Alley: Hall K Entrance
Press & Industry: TBD

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