How can we help?
Questions, comments, and concerns are handled by different groups of people depending on the nature of your concern. In order for us to help you, please make sure you direct your questions or comments to the appropriate contact. During the convention, we have staff volunteers to help you out. If you have an onsite (“at-con”) concern, you will be redirected to either Info Services or Convention Operations. See below to find out who you should contact with your questions or concerns.
Info Services are available both in the HQ (Room 508A, West Hall) and at booths throughout the convention center. If you have questions about where things are located, when things are happening, or how late certain parts of the convention are open until, Info Services can help you out. Info Services HQ also operates Lost & Found during Anime Expo. If you lost something or found something, Info services can help you out. Hours of operation for both Info Services HQ and its booths can be found below.
Text Hotline: (323) 419-1713
Hours of Operation
Located in Room 508A on second floor of West Hall.
Located in South Hall Lobby and West Hall Lobby.
Located in Room 508C on the second floor of West Hall, ConOps is where you can go to file a report about an incident, a suspicious person, or a lost child/person. Lost children are escorted to ConOps to await their parent or guardian. ConOps is also where you can notify us about any problems, such as spills, or broken things.