Refund Policy

All sales are final for all credential (badge) purchases and, therefore, non-refundable. Please review all items in your order before checking out to ensure you are purchasing the items you intend on buying.

Any and all payments made to SPJA are not refundable for any reason, including, but not limited to, failure or inability to use Credentials due to illness, epidemics, pandemics, public health crisis, government restrictions, travel-related problems, natural disasters, acts of God, civil unrest, cyber attacks, loss of employment and/or duplicate purchases. SPJA will not issue refunds, deferrals or credits for Credentials that have been revoked.

All credentials are non-transferable to any other SPJA event.

SPJA reserves the right to change the Refund Policy at any time without notification.

Credential Resale Policy

Event Credentials (Badges) cannot be reproduced or resold. No resale of Credentials shall be permitted, except with the prior written approval from SPJA. Credentials are immediately rendered void if altered in any way. The unauthorized resale of Credentials (including, but not limited to, “scalping”), the attempted unauthorized resale of Credentials, the unauthorized assignment of Credentials, the creation of counterfeit Credentials, or the unauthorized transfer of any Credentials to a third party are strictly prohibited and constitute an immediate forfeiture of your Credential(s) without compensation from SPJA. All Credentials are the sole property of SPJA and must be relinquished to SPJA upon request.

Upgrade, Downgrade, and Exchange Policy

You can upgrade your 1-Day (or Child) to a 4-Day credential, based on availability, by sending an email to registration@anime-expo.org on or before March 31, 2023.

Downgrades are not permitted.

You can exchange your 1-Day credential for another 1-Day credential, based on availability, by sending an email to registration@anime-expo.org on or before March 31, 2023.

Credentials & Entry Policy

For security reasons, and to allow entry into Anime Expo, all attendees must always wear, possess, and present their badge and any required wristband credential while onsite or at any other venue/location utilized for Anime Expo as follows:

• Badges must be affixed on the AX-issued lanyard and worn around the Attendee’s neck or displayed in an openly visible location.
• Wristbands must be securely affixed to the Attendee’s wrist and remain on the Attendee’s wrist throughout Anime Expo.
• Tickets for additional events produced by Anime Expo, such as screenings, cafes, concerts and autograph sessions, must be presented during check-in via physical ticket or on a digital device.

Each Attendee must retain possession of their own credential for the duration of Anime Expo and may not loan or give the credential to anyone else. If Credentials are not worn or presented correctly by an Attendee, SPJA reserves the right to refuse admission, service, and cancel the Attendee’s credential at SPJA’s sole discretion without liability. All credentials are the property of SPJA and must be relinquished to SPJA upon request.

Age Restriction

Purchase a credential appropriate for the child's age by the first day of attendance of Anime Expo 2023.

• Children ages 0-5 are free and not required to register for a credential. An optional RFID child wristband will be available to pick-up at the Registration Booth on Gilbert Lindsey Plaza. In cases of emergency, the wristbands will allow an SPJA/Anime Expo representative to contact parents/guardians as needed.
• Children ages 6-13 must purchase a Child badge (4-Day credential).
• Children ages 14+ must purchase a 4-Day or 1-Day general attendee credential.

Attendees age 13 years old and under must be accompanied by a parent or guardian, age 18 or older, for the duration of their time at the event. Attendees under the age of 18 must be accompanied by an adult if required to pick up their badge in Will Call at the Registration Booth. We recommend attendees ages 14-17 have a parent or guardian close by for the duration of the event. Please refer to the full Youth Protection Policy (Section 6) on the AX website.

Any programming designated 18+ will require attendees to have an 18+ wristband to present for admission at the door.  An 18+ wristband can be obtained at any Info Services booth by presenting a valid government-issued photo ID that shows date of birth.  Please see our Program Room Policy for more information.

Badge Mailing Policy

Anime Expo will ship 4-Day, 1-Day, Child, Artist Alley, Exhibitor and paid Industry credential, purchased between January 17, 2023 through 12:00 PM PT on June 12, 2023, within the United States (excluding minor outlying islands) and Canada. GA credential mailing will start in early May. Artist Alley, Exhibitor, and paid Industry credentials will be mailed out in early June.

Credentials will not be re-shipped under any circumstances.

All credentials purchased in the same order will be mailed out to only ONE address. Be sure to enter the correct shipping address, if it is different from the Buyer’s address, when filling out the purchase form. The last day to change your shipping address is April 21, 2023.

These dates may be subject to change due to scheduling or external factors.

Onsite Badge Pick Up

Attendees who purchased credentials after the Credential Mailing Deadline (June 12, 2023) and all International attendees must pick up their credentials at the Registration Booth beginning June 30, 2023 in Gilbert Lindsay Plaza at the Los Angeles Convention Center. The Buyer may pick up all credentials in their order or each individual Registrant can pick up their own credential. Upon arrival, you must present your registration confirmation email and a valid government-issued photo ID. This should match the Buyer or the Registrant’s name/information to pick up your credential.  Your registration order confirmation is also available in your ShowClix account (My Tickets) under the My Events tab.

All attendees under the age of 18 must be accompanied by an adult, who must present a valid government-issued photo ID, to pick up their credential.

Badge Transfer & Activation Policy

Every credential must be registered to a unique attendee. If credentials are purchased for others, it must be transferred to that intended recipient.

Child credentials are not transferrable in ShowClix MyTickets accounts. Any child credential transfers required after purchase must be requested via email to registration@anime-expo.org.

Every credential must be activated to participate at Anime Expo 2023.

Lost Badge

Lost credentials are subject to a reprint fee. To purchase a credential reprint, go to the Registration Booth for assistance.