How old do you have to be to volunteer for Anime Expo?
I don’t live in the United States, am I still eligible to volunteer?
I volunteered/applied to be a volunteer last year, do I need to redo my Shiftboard application?
I accidentally hit “Submit” too soon on my application and need to edit it. What do I do?
It says my Shiftboard account is on hold! Oh no! Why?
My friends and I want to volunteer, but we want to stay in the same department. What do we do?
How will I know if I’m accepted as an AX Volunteer?
I’m available to volunteer right now! I’d like to get started on my hours right away! What can I do?
Can I volunteer for multiple departments?
Are meals provided for AX Volunteers?
Will outside food be permitted into the Los Angeles Convention Center?
Where and when can I pick up my AX Volunteer Badge?
When do Attendee Volunteer applications open?
Can I choose what department I want to volunteer in?
Do I need to buy a badge to volunteer as an attendee volunteer?
How many hours can I volunteer?
Can I bring food or beverages to my shift?
Where are the Volunteer Hotel Pick-up and Drop-off locations for Shuttles?
Where is the Shuttle Pick-up and Drop-off location for Volunteers at the Los Angeles Convention Center?
What are the Hours of Operation for the Shuttles?
How does a volunteer request ADA Shuttle Transportation?
Is parking provided for AX 40-Hour Volunteers?
How many people do you need to form a Carpool to obtain a Volunteer Parking Pass?
When and where can I pick up my parking pass?
Are Commuter Parking Passes available for AX Volunteers?
My parents are dropping me off to volunteer for Anime Expo, where should I go first?
For Anime Expo 2020, all Volunteer Leads and Assistant Leads will have their own Volunteer Housing Block that will be open from April 10th to May 10th, 2020. Our AX Leaders will be housed at the USC Dorms and will be able to sign up for rooms and pick their roommate on Shiftboard when the block opens for the USC Dorms. During this time, SPJA will be handling all housing accommodations pertaining to the USC Dorms.
Our AX 40-Hour Volunteers will have a General Volunteer Hotel Block that will be open on May 11th to June 10th, 2020. AX Volunteers will be utilizing a website called Passkey to choose to stay at either the USC Hotel or the Westin Bonaventure. Our AX Housing Provider, Conference Direct, will be handling all hotel inquires within this block. Remember the primary person/card holder of each hotel reservation will receive a hotel reimbursement after meeting all reimbursement requirements after Anime Expo 2020.
We want to provide a premium hotel experience for our volunteers for Anime Expo. With this process, volunteers will have the freedom to choose their own roommates and their hotel within the block. We have carefully vetted out all properties before selecting USC Dorms for the Leads and USC Hotel and Westin Bonaventure as our designated General Volunteer Hotel Block.
Do volunteers who are staying in the same room together need to check-in at the hotel on the same day?
Do our carpool parking pass buddies need to match who is on our hotel reservation?
When does the Volunteer Housing Block open for Volunteer Leaders?
How do Volunteer Leads/Assistant Leads book their room in the Volunteer Leaders Housing Block?
What hotel locations are included in the Volunteer Leaders Housing Block?
What are the Check-In and Check-Out Days for the USC Dorms during Anime Expo?
Are the USC Dorms Co-Ed?
How many Volunteer Leads/Assistant Leads are booked in a room for Anime Expo?
What do we do if our spouse is Volunteer Lead or Assistant Lead and I am just a regular AX 40- Hour Volunteer, but we want to be in the same room for Anime Expo?
Can Volunteer Leaders stay in the same room as regular volunteers?
Why are Volunteer Leaders being booked at the USC Dorms and not USC Hotel?
I’m a Volunteer Lead/Assistant Lead who needs to come on Day -2. How do I book my room?
Do I need to bring anything for the USC Dorms?
When does the Volunteer Hotel Block open for regular AX Volunteers?
What hotel locations are included in the General Volunteer Hotel Block?
What are the Check-In and Check-Out Days for the General Volunteer Hotel Block during Anime Expo?
How are regular AX Volunteers booking their room reservations?
What are the hotel rates in the Volunteer Hotel Block?
Who will be handling all hotel inquires for the General Volunteer Hotel Block?
I’m an AX Volunteer who needs to check-in on Day -2 and/or check-out on Day 5. How do I book my room?
Can I book a hotel room outside the General Volunteer Hotel Block?
What if you are sharing your room with someone who is not a volunteer?
What will happen if the cardholder drops - what is the replacement process?
I don’t have a credit card, is there another way for me to book a room?
How can I cancel my hotel room reservation?
Will my card be charged at the time of reserving my hotel room or upon check in?
Are visitors allowed in the room?
What is the maximum number of occupants in a hotel room?
I don’t know other volunteers to book a hotel room with. What do I do?
What happens if a Volunteer double books a hotel reservation?
The General Volunteer Hotel Block is closed, can I still book a hotel room at the USC Hotel or Westin Bonaventure?
What happens if I am the Primary Volunteer on the reservation and I put my credit card down for the room and someone else in the room doesn’t finish their volunteer requirements? Will I still be reimbursed?
What happens if no one in a room is able to afford a hotel room? Do we have to drop from being a volunteer for Anime Expo?
How are AX Volunteers eligible for a reimbursement?
Can I book a hotel room outside the General Volunteer Hotel Block and still get a hotel reimbursement?
Why do I need to upload a W-9 Form on Shiftboard if I am receiving a reimbursement?
Do I need to upload my hotel receipt to receive my reimbursement?
Can I book directly with the hotel instead of using your booking through Passkey and the Official Anime Expo Volunteer Housing Block?
How long will it take to receive my hotel reimbursement?
What happens if your reimbursement check gets sent back to SPJA or gets delivered to the wrong mailing address?
What does the hotel reimbursement include?
I am the Primary Volunteer of the room reservation. If I moved, how long do I have to update my mailing address?
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