• Accessibility services are available to registered Event attendees. Attendees with disabilities may request reasonable accommodations, including an accessibility credential for themselves and their helper, by visiting an Info Services booth onsite.
• Please ensure that you and your helper are registered for the Event before visiting Info Services.
• To request an accessibility credential, please visit Info Services and inform staff that you are requesting an accessibility credential for yourself and your helper.
• A helper may accompany an attendee with a disability when using accessibility accommodations. The helper must remain with the attendee they are assisting while using such accommodations.

Note: Accessibility credentials are non-transferable and may not be sold, shared, or reassigned. Misuse of accessibility credentials or related accommodations may result in revocation of the Event credential without refund and may affect eligibility for future SPJA events.

For additional questions or special requests, please contact us at info@anime-expo.org.

• Guest autographs will be handled via an online lottery process. There are two (2) ticket types: Priority and Standby. To be eligible for either type, you must submit a lottery application online. You will only be eligible to win a Priority or Standby ticket for the respective Guest(s) for whom you applied in the lottery. You cannot win tickets for Guest(s) for whom you did not submit a lottery application.
• Both the attendee with a disability and any accompanying helper may each require a valid ticket for each autograph session, regardless of ticket type (Priority or Standby).
• If an attendee with a disability is unable to wait in line independently, they may request assistance from an Autographs Event Personnel. When appropriate and available, staff may facilitate reasonable accommodations, which may include assistance from event personnel or a designated proxy to support queue participation alongside a helper, if applicable.
• Attendees with valid Priority tickets may access the Priority line at the designated time. The helper may accompany the attendee when necessary to provide disability-related assistance. Priority access is intended to reduce wait times consistent with session capacity and safety requirements.
• Standby ticket holders must join the Standby line in numerical order within the designated area. Standby entry is not guaranteed and is subject to session capacity, Guest availability, and operational flow.
• All ticket holders are expected to be in their designated areas when the session begins. Entry and line management may be adjusted by staff as needed to ensure safety, accessibility, and efficient operations.
• Standby access is not guaranteed and does not include priority placement. However, reasonable accommodations may be made for attendees with disabilities to ensure equal opportunity to participate, depending on real-time operational conditions.

Attendees who are mobility impaired or need extra time to get seated can wait inside by the doors of the respective room location for the event/panel that they wish to attend. The area for ADA attendees will be designated with blue tape and will have a limited number of chairs available.

For panel rooms with room clearing, attendees can only line up for the subsequent panel. Attendees may not line-up in advance.

For panel rooms without room clearing, attendees may line up at any time and will be let in once space becomes available.

ASL interpreter requests can be made for specific panels or workshops only.

To request ASL interpreter assistance, please email the requested panel/workshop name and time to info@anime-expo.org with the subject line “ASL Interpreter Request.” Please be sure to submit your request as early as possible.

Wheelchair and Accessible Seating Policy

Accessible/disabled seating is available for all price levels for each venue/event location. Accessible seating is reserved exclusively for attendees with accessible needs and their companions. Anime Expo attendees purchasing accessible seating may purchase one (1) accessible seat and one (1) companion seat adjacent to the accessible seat. Depending on the availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to provide reasonable accommodation for attendees who require accessible seating.  If you need specific accommodations, please email Ticketing at events@anime-expo.org so we can ensure wheelchair-accessible locations are reserved for guests who require such accommodation.  There is limited availability to accommodate other special needs as well.  There is no guarantee that companion tickets will remain unsold and available.

Purchasing Accessible Tickets

Visit www.anime-expo.org, find your event, click the “TICKETS” link and view ticket selections.   For additional information and/or to submit your ticket request, contact events@anime-expo.org.