Volunteer FAQ

Volunteer FAQ

General

How old do you have to be to volunteer for Anime Expo?

  • You must be 18 years or older by May 1st, 2020.

I don’t live in the United States, am I still eligible to volunteer?

  • Of course! As long as you are 18 years or older by May 1st, 2020. Please note that we do not provide any airfare accommodations for our volunteer program.

I volunteered/applied to be a volunteer last year, do I need to redo my Shiftboard application?

  • No, if you previously volunteered or applied, your Shiftboard account should already exist and thus you should be able to log in to access it on shiftboard.com/spja. If you are unable to log in, please feel free to reach out to Volunteer Resources at vr@spja.org.

I accidentally hit “Submit” too soon on my application and need to edit it. What do I do?

  • If you received a Welcome Letter via Shiftboard, then you should be able to log into your Shiftboard account by going to Profile > Registration or Profile > Skills tab to update your application details.

It says my Shiftboard account is on hold! Oh no! Why?

  • This can happen for an assortment of reasons. Please reach out to Volunteer Resources at vr@spja.org for assistance.

AX Volunteer Program

My friends and I want to volunteer, but we want to stay in the same department. What do we do?

  • While we cannot guarantee that you will all be accepted into the same department, you can apply to be in the same department. You can choose your department preference on your Shiftboard Application. You can also update your preferences in your Shiftboard Profile account.

How will I know if I’m accepted as an AX Volunteer?

  • Department Leads and Assistant Leads will reach out to the applicants they would like to interview for their respective departments. Once you have been interviewed and confirmed, you will need to complete your Volunteer Onboarding Requirements (Forms, Background Check, Youth Protection Portal Quizzes, Shiftboard Required Fields Information). If you did not get accepted into a department, you can still volunteer as an Attendee Volunteer. Click here for more information.

I’m available to volunteer right now! I’d like to get started on my hours right away! What can I do?

  • We’re glad to see the enthusiasm! You will still need to apply and go through the onboarding process for the AX Volunteer Program to join a department. Please note not all AX Volunteer Departments have pre-con hours, as a majority of hours are completed on site during the convention. Our other Attendee Volunteer Program hours do not begin until Day 0 of Anime Expo.

Can I volunteer for multiple departments?

  • You can only volunteer for one department at a time every Anime Expo show year in the AX Volunteer Program.

Are meals provided for AX Volunteers?

  • Yes. Meals will be provided for AX Volunteers. Hours of Operation and location will be provided at a later date.

Will outside food be permitted into the Los Angeles Convention Center?

  • Food and beverages are permitted for personal consumption only. This means only food and beverages that you would be able to consume individually is allowed. Food and beverages brought in bulk will not be permitted into the convention center. We highly recommend bringing a refillable water bottle. There are several water stations all around the convention center. We want to make sure you stay hydrated during the day. All consumables are subject to inspection by LACC/AX Security.

Where and when can I pick up my AX Volunteer Badge?

  • You must pick up your AX Volunteer Badge at the USC Hotel from Day -2 to Day 0 (June 29th, 2021 – July 1st, 2021). You must present a valid government-issued photo ID to receive your badge. No exceptions. We do not accept any school IDs. Volunteer Badge Pickup Hours of Operation will be finalized in June 2021. Look out for email announcements from Shiftboard.

Attendee Volunteer Program

When do Attendee Volunteer applications open?

  • Applications will open in April! Check out our Anime Expo website around that time to apply!

Can I choose what department I want to volunteer in?

  • As an Attendee Volunteer, you will be assigned to a department the day you check-in on-site for your shift.

Do I need to buy a badge to volunteer as an attendee volunteer?

  • No. We will lend you a temporary Attendee Volunteer badge for your shift. Upon completion of a 4-hour shift, you will be given one (1) complimentary code to redeem a 1-day badge. You may use this code to redeem a badge for yourself or you may give the code to your friends or family members. Selling or trading your complimentary code is strictly prohibited.

How many hours can I volunteer?

  • You may volunteer up to 8 hours per day (you cannot sign up for back to back shifts). Please keep in mind that you can only earn up to a total of 4 complimentary codes per attendee volunteer.

Can I bring food or beverages to my shift?

  • Staying hydrated is important, so we recommend bringing a refillable water bottle. We also recommend bringing a light snack to your shift, if needed. Be mindful that the Los Angeles Convention Center has a strict policy of allowing only personal sized meal for consumption.

Shuttle Transportation & Parking

Where are the Volunteer Hotel Pick-up and Drop-off locations for Shuttles?

  • The USC Hotel, Westin Bonaventure, and USC Dorms.

Where is the Shuttle Pick-up and Drop-off location for Volunteers at the Los Angeles Convention Center?

  • The intersection of Hall Drive and West Pico Boulevard.

What are the Hours of Operation for the Shuttles?

  • The Hours of Operation for our Volunteer Shuttles will be finalized in June. Please look out for Shiftboard Email Announcements!

How does a volunteer request ADA Shuttle Transportation?

  • You will need to reach out to a specific phone number. This number will be provided to all confirmed AX Volunteers in June 2021. Look out for AX Email Announcements from Shiftboard! Please keep in mind that the ADA shuttles have limited availability so plan ahead! We recommend a minimum of at least one hour to call ahead before your requested pick-up time.

Is parking provided for AX 40-Hour Volunteers?

  • Parking is provided on a first-come, first-served basis at the USC Hotel. Limited spaces are available, and carpooling is mandatory to receive a free parking pass. You may form your carpool by signing up on Shiftboard in your Profile Account. You can pick up your parking pass at the USC Hotel during Anime Expo. If we run out of the allotted parking spaces, you are still eligible to park at the USC Hotel, USC Dorms, and the Westin Bonaventure at their standard parking rate. Each hotel property varies in their parking rates. SPJA does not offer any parking reimbursement.

How many people do you need to form a Carpool to obtain a Volunteer Parking Pass?

  • A minimum of (3) Volunteers in a car. 1 Driver + 2 other Volunteers. Enter your Carpool Buddies on your Shiftboard Profile Account under Profile > Additional Information Tab. You can update this tab up until the day you pick up your Parking Pass at the USC Hotel during Anime Expo

When and where can I pick up my parking pass?

  • The USC Hotel from Day -2 to Day 0 (June 29th, 2021 – July 1st, 2021). You must present a valid government-issued photo ID to receive your badge. No exceptions. We do not accept any school IDs. Hours of Operation will be finalized in June 2021. Look out for email announcements from Shiftboard. If you are picking up your Commuter Pass after Day 0, please contact the VR Text Line. Phone number will be provided to our Confirmed AX Volunteers in June.

Are Commuter Parking Passes available for AX Volunteers?

  • Yes! If you are not staying at the USC Dorms, USC Hotel, or Westin Bonaventure, you can obtain a Commuter Parking Pass instead. Look out for Email Announcements from Shiftboard on how to request for a Commuter Parking Pass. Commuter Parking Passes are eligible for pickup at the USC Hotel from Day -2 to Day 0 (June 29th, 2021 to July 1st, 2021). This pass will allow you to park at the USC Hotel only. If you are picking up your Commuter Pass after Day 0, please contact the VR Text Line. Phone number will be provided to our Confirmed AX Volunteers in June 2021.

My parents are dropping me off to volunteer for Anime Expo, where should I go first?

  • Arrive at the USC Hotel first to pick up your Anime Expo Volunteer Badge, you must present a valid government-issued photo ID to receive your badge! If you are staying at a hotel that is within the Volunteer Hotel Block, there will be shuttles at the USC Hotel that will take you to either the USC Dorms if you are a Volunteer Lead/Assistant Lead or the Westin Bonaventure.

Hotel

For Anime Expo 2021, all Volunteer Leads and Assistant Leads will have their own Volunteer Housing Block. More information regarding the Volunteer Lead Hotel Block will be provided to our AX Volunteer Leaders in the upcoming year. Our AX Leaders will be housed at the USC Dorms and will be able to sign up for rooms and pick their roommate on Shiftboard when the block opens for the USC Dorms. During this time, SPJA will be handling all housing accommodations pertaining to the USC Dorms.

Our AX 40-Hour Volunteers will have a General Volunteer Hotel Block, separate from Volunteer Leads. AX Volunteers will be utilizing a website called Passkey to choose to stay at either the USC Hotel or the Westin Bonaventure. Our AX Housing Provider, Conference Direct, will be handling all hotel inquires within this block. Remember the primary person/card holder of each hotel reservation will receive a hotel reimbursement after meeting all reimbursement requirements after Anime Expo 2020.

We want to provide a premium hotel experience for our volunteers for Anime Expo. With this process, volunteers will have the freedom to choose their own roommates and their hotel within the block. We have carefully vetted out all properties before selecting USC Dorms for the Leads and USC Hotel and Westin Bonaventure as our designated General Volunteer Hotel Block.

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