Volunteer FAQ

Volunteer FAQ

General

How old do you have to be to volunteer for Anime Expo?

  • You must be 18 years or older by May 1st of the year that you want to volunteer for Anime Expo. (i.e. To volunteer for Anime Expo 2030, you must be at least 18 years old by May 1, 2030.)

I don’t live in the United States, am I still eligible to volunteer?

  • Of course! As long as you meet the age requirement, you are welcome to volunteer at Anime Expo. Please note that we do not provide any airfare accommodations for our volunteer program.

I volunteered/applied to be a volunteer last year, do I need to redo my Shiftboard application?

  • No, if you previously volunteered or applied, your Shiftboard account should already exist and thus you should be able to log in to access it on shiftboard.com/spja. If you are unable to log in, please feel free to reach out to Volunteer Resources at vr@spja.org.

I accidentally hit “Submit” too soon on my application and need to edit it. What do I do?

  • If you received a Welcome Letter via Shiftboard, then you should be able to log into your Shiftboard account by going to Profile > Registration or Profile > Skills tab to update your application details.

It says my Shiftboard account is on hold! Oh no! Why?

  • This can happen for an assortment of reasons. Please reach out to Volunteer Resources at vr@spja.org for assistance.

AX Volunteer Program

My friends and I want to volunteer, but we want to stay in the same department. What do we do?

  • While we cannot guarantee that you will all be accepted into the same department, you can apply to be in the same department. You can choose your department preference on your Shiftboard Application. You can also update your preferences in your Shiftboard Profile account.

How will I know if I’m accepted as an AX Volunteer?

  • Department Leads and Assistant Leads will reach out to the applicants they would like to interview for their respective departments. Once you have been interviewed and confirmed, you will need to complete your Volunteer Onboarding Requirements (Forms, Background Check, Youth Protection Portal Quizzes, Shiftboard Required Fields Information). If you did not get accepted into a department, you can still volunteer as an Attendee Volunteer. Click here for more information.

I’m available to volunteer right now! I’d like to get started on my hours right away! What can I do?

  • We’re glad to see the enthusiasm! You will still need to apply and go through the onboarding process for the AX Volunteer Program to join a department. Please note not all AX Volunteer Departments have pre-con hours, as a majority of hours are completed on-site during the convention. Our other Attendee Volunteer Program hours do not begin until Day 0 of Anime Expo.

Can I volunteer for multiple departments?

  • You can only volunteer for one department at a time every Anime Expo show year in the AX Volunteer Program.

Are meals provided for AX Volunteers?

  • Yes. Meals will be provided for AX Volunteers. Hours of Operation and location will be provided at a later date.

Will outside food be permitted into the Los Angeles Convention Center?

  • Food and beverages are permitted for personal consumption only. This means only food and beverages that you would be able to consume individually are allowed. Food and beverages brought in bulk will not be permitted into the convention center. We highly recommend bringing a refillable water bottle. There are several water stations all around the convention center. We want to make sure you stay hydrated during the day. All consumables are subject to inspection by LACC/AX Security.

Where and when can I pick up my AX Volunteer Badge?

  • Info TBA.

Attendee Volunteer Program

When do Attendee Volunteer applications open?

  • Applications are TBD. Check out our Anime Expo website or follow our social media for updates.

Can I choose what department I want to volunteer in?

  • As an Attendee Volunteer, you will be assigned to a department the day you check-in on-site for your shift.

Do I need to buy a badge to volunteer as an attendee volunteer?

  • No. We will lend you a temporary Attendee Volunteer badge for your shift. Upon completion of a 4-hour shift, you will be given one (1) complimentary code to redeem a 1-day badge. You may use this code to redeem a badge for yourself or you may give the code to your friends or family members. Selling or trading your complimentary code is strictly prohibited.

How many hours can I volunteer?

  • You may volunteer up to 8 hours per day (you cannot sign up for back to back shifts). Please keep in mind that you can only earn up to a total of 4 complimentary codes per attendee volunteer.

Can I bring food or beverages to my shift?

  • Staying hydrated is important, so we recommend bringing a refillable water bottle. We also recommend bringing a light snack to your shift, if needed. Be mindful that the Los Angeles Convention Center has a strict policy of allowing only personal sized meal for consumption.
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