Ticketing FAQ

Some events at Anime Expo require an additional ticket to attend.

If you are planning to attend a Ticketed Event at Anime Expo, please be sure to read all relevant event policies regarding pick-up, will-call, and other procedures. Please be aware that policies may vary between events, especially when they take place in different venues.

Important Ticket Info

Badge vs. Ticket: What is the difference between a badge and a ticket?

  • Badge: The first thing you need to attend Anime Expo.
  • Ticket: Some events during Anime Expo may also require a ticket, in addition to a badge. These are called, “Ticketed Events.”
    • Ticketed Events include, but may not be limited to:
    • If you’re interested in attending these events, you can buy your tickets online ahead of time or you can purchase them onsite at the Ticketing Booth, based on availability.

What to Bring: Convention Center/JW Marriott Events

YOU WILL NEED TO PRESENT THE FOLLOWING UPON ENTRY:

  • Anime Expo Badge valid for the day of the event
  • Event ticket, which can be one of the following:
    • Showclix E-Ticket, attached to confirmation email
    • QR code via mobile device
    • Ticket purchased at Ticketing Booth
    • Wristband that is worn securely on the wrist (for 18+ events)

What to Bring: Microsoft Theater / The NOVO

YOU WILL NEED TO PRESENT THE FOLLOWING UPON ENTRY:

  • Anime Expo badge that is valid for the day of the event
  • Event Ticket or Wristband (MUST be picked up at Will Call at the Ticketing Booth)

What to Bring: 18+/21+ Events

  • 18+ EVENTS require a wristband, which can be obtained at any Info Service booths, Event Operations (Room 508, West Hall upper floor), or at the Ticketing Booth.
  • 21+ EVENTS require a valid ID showing your date of birth upon entry.

How to Pick Up Your Ticket

  • Bring your confirmation email from Showclix (printout or via mobile device) and a valid photo ID showing your date of birth.
  • Go to the Ticketing Booth, located in West Hall of LACC.

    It is highly recommended to pick up your tickets at least 4 hours before the start of the event so that you will have enough time to note the list of restricted items, store belongings and purchases in either your car or bag check, or take care of any other personal business prior to check-in AS WELL AS to allow sufficient time to get in line and go through the security check at the doors to the venue.

  • AX Ticketing Volunteers will issue your ticket or wristband based on event purchased, as well as your bonus item(s) or a voucher to exchange for your bonus item(s).

How to Buy Tickets Onsite

  • Go to the Ticketing Booth, located in West Hall of LACC
  • When you get to the counter, tell the AX Ticketing Volunteers which event you’d like to purchase a ticket for.
  • AX Ticketing Volunteers will assist you with the purchasing process and issue you a ticket.

    We highly recommend purchasing tickets online, when possible. As long as the event is not a WILL CALL ticketed event, you will NOT need to visit the Ticketing Booth and stand in line, giving you more time to spend enjoying the convention!

Hours & Location

See Hours & Maps page for more info.

WHO CAN PICK UP A WILL-CALL TICKET

Please note that only the person whose name is listed on the will-call ticket will be allowed to pick up their event ticket.

ALL SALES ARE FINAL FOR TICKETED EVENTS. NO REFUNDS.

If the purchaser or ticket holder wishes to transfer ownership of the ticket to a different name, the following information must be provided and sent to events@anime-expo.org:

  • Purchaser’s name and email address
  • ShowClix Confirmation Order #
  • Name of Event
  • Current ticket holder’s name
  • New ticket holder’s name

The request to transfer ownership must be made no later than 24 hours prior to the date of the event.

All Anime Expo events are subject to the list of prohibited items in the Code of Conduct, as well as all other general AX policies. Be sure to check to see if the event you are attending as individual policies or prohibited items.

Please be aware that any events at the Microsoft Theater and The NOVO are subject to the venue's policies and restrictions. Please check their respective websites for more information about any specific items prohibited by these venues.

Certain events include a bonus item with the purchase of an event ticket. The bonus items will either be distributed upon ticket pick-up or through a voucher redemption booth.

  • Vouchers must be obtained at the Anime Expo Ticketing Booth.
  • Vouchers may be exchanged at the Voucher Exchange located in the Entertainment Hall in the West Hall Lobby
  • Lost or stolen vouchers can not be replaced or re-issued.
  • SPJA/Anime Expo is not responsible for any bonus items not picked up by the end of Anime Expo.

To request ADA seating or other assistance, please email events@anime-expo.org ahead of time or visit the Ticketing Booth onsite for help.

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