Ticketing FAQ

Some events at Anime Expo require an additional ticket to attend.

If you are planning to attend a Ticketed Event at Anime Expo, please be sure to read all relevant event policies regarding pick-up, will-call, and other procedures. Please be aware that policies may vary between events, especially when they take place in different venues.

Important Ticket Info

Badge vs. Ticket: What is the difference between a badge and a ticket?

  • Badge: The first thing you need to attend Anime Expo.
  • Ticket: Some events during Anime Expo may also require a ticket, in addition to a badge. These are called, “Ticketed Events.”
    • Ticketed Events include, but may not be limited to:
    • If you’re interested in attending these events, you can buy your tickets online ahead of time or you can purchase them onsite at the Ticketing Booth, based on availability.

What to Bring: Convention Center/JW Marriott Events

YOU WILL NEED TO PRESENT THE FOLLOWING UPON ENTRY:

  • Anime Expo Badge valid for the day of the event
  • Event ticket, which can be one of the following:
    • Showclix E-Ticket, attached to confirmation email
    • QR code via mobile device
    • Ticket purchased at Ticketing Booth
    • Wristband that is worn securely on the wrist (for 18+ events)

What to Bring: Microsoft Theater / The NOVO

YOU WILL NEED TO PRESENT THE FOLLOWING UPON ENTRY:

  • Anime Expo badge that is valid for the day of the event (Event policies may vary)
  • Event Ticket or Wristband (MUST be picked up at Will Call at the Ticketing Booth)

What to Bring: 18+/21+ Events

  • 18+ EVENTS require a wristband, which can be obtained at any Info Service booths, Event Operations (Room 508, West Hall upper floor), or at the Ticketing Booth.
  • 21+ EVENTS require a valid ID showing your date of birth upon entry.

Hours & Location

The Anime Expo Event Ticketing Booth will be open during the convention to accommodate all onsite ticket sales, will call pick up for both tickets, and any associated giveaway items.  Additionally, we provide a Customer Service Station in the Premier Fan Lounge and a Will Call Satellite in front of any offsite venue (i.e., the Microsoft Theater, Novo, Shrine Auditorium, etc.).

See Hours & Maps page for more info.

How to Pick Up Your Ticket

  • Bring your Anime Expo badge, the confirmation email from Showclix (printout or via mobile device) and a valid photo ID showing your date of birth.
  • Go to the Ticketing Booth

    It is highly recommended to pick up your tickets at least 4 hours before the start of the event so that you will have enough time to note the list of restricted items, store belongings and purchases in either your car or bag check, or take care of any other personal business prior to check-in AS WELL AS to allow sufficient time to get in line and go through the security check at the doors to the venue.

  • AX Ticketing Volunteers will issue your ticket or wristband based on event purchased, as well as your bonus item(s).

How to Buy Tickets Onsite

  • Go to the Ticketing Booth

    Types of Payment Accepted: Cash, American Express, Discover Card, Visa, and Mastercard

  • When you get to the counter, tell the AX Ticketing Volunteers which event you’d like to purchase a ticket for.
  • AX Ticketing Volunteers will assist you with the purchasing process and issue you a ticket.

    We highly recommend purchasing tickets online, when possible. As long as the event is not a WILL CALL ticketed event, you will NOT need to visit the Ticketing Booth and stand in line, giving you more time to spend enjoying the convention!

Premier Fan FAQ

I’m a Premier Fan, what are my Event Ticket perks?

Anime Expo® 2018 Premier Fans will receive an email containing a promotion code for a $50 discount on one (1) event ticket per Premier Fan Badge to apply to an event of their choice, from a selected list of eligible events hosted by Anime Expo®. Premier Fans will be notified by email of this perk prior to event ticket sales.

Additionally, Premier Fans will have a 48-hour exclusive pre-sale period to selected events hosted by Anime Expo®. Please note that the pre-sale period does NOT guarantee availability. Not all events with an exclusive pre-sale period are eligible for the discounted ticket promotion code.

I'm a Premier Fan, where is my Event Ticket promotion code?

Registered Anime Expo® 2018 Premier Fans will receive an email notification with a promotion code for a $50 discount on one (1) event ticket per Premier Fan Badge, along with instructions on how to redeem the promotion code online.

If you are a Premier Fan and did not receive your promotion code, please email the Ticketing Department (events@anime-expo.org) or Premier Fan Customer Service (premierfan@anime-expo.org) and include the following information so we can assist you as quickly as possible:

1) Name of Premier Fan
2) Badge Confirmation Number
3) Email Address

What do I do with my Event Ticket promotion code?

Please follow the instructions included with the email you received containing your promotion. Please note that not all events or price tiers are eligible for the discounted ticket promotion code.

Policies

Cancellation Policy

By purchasing a ticket to attend an event hosted by the Society for the Promotion of Japanese Animation (SPJA) at Anime Expo, you agree not to sell or share your ticket or email confirmation.  In the event the SPJA determines in its sole discretion that you have violated this policy, the SPJA can cancel your ticket(s) and keep any money paid by you.  Confirmations and/or tickets that have been sold or provided by anyone other than the SPJA/Anime Expo will not be honored.  The SPJA/Anime Expo reserves the right to refuse admission, service and cancel your ticket(s) at their sole discretion without liability.

You must provide an individual name for each ticket upon purchase and each name must match a valid government-issued photo ID.  If the SPJA determines you have purchased more than one ticket in your name for any event, the SPJA reserves the right to cancel your duplicate ticket(s) and issue you a refund less the processing.

Refund & Exchange Policy

All sales are final. No refunds or exchanges.  No refunds will be given for missed shows.  See Door Open and Close Policy.

Lost/Stolen Tickets

The ticket purchaser is solely responsible for the tickets purchased.  Lost or stolen tickets will not be replaced or refunded.

Child Admission Policy

For most events, children 2 years of age and younger do not require a ticket to be admitted at any ticketed event; however, they must sit on an adult’s lap and may not occupy a seat.  Any child 3 years of age and older will require a ticket to enter the event area or venue and must occupy their ticketed seat only.  Please note that some events may have a different age policy.  Please see the specific event page or contact events@anime-expo.org or come to the Ticketing Booth for further information.

Transfer/Name Change Policy

You are allowed to transfer ticket(s) to another person and/or change the names of each ticket holder in the order.  The deadline to transfer ticket(s) and/or change names is June 1, 2019.

Online

  • Name changes can be done by logging in to My Tickets on the ShowClix.com website OR
  • Send an email to events@anime-expo.org to submit your request to transfer your ticket(s) or submit names changes and provide the following information:
    • Buyer’s name
    • Confirmation order number
    • Event tickets purchased for
    • Name of person you are transferring ticket(s) to & their email address OR  Name of current ticket holder and the name of the new ticket holder

After Deadline/Onsite at the Ticketing Booth

  • Transfer/name change requests made after the deadline will be subject to a $5 processing fee.
  • Online requests can no longer be done through your ShowClix account via My Tickets. You must email events@anime-expo.org and include the information listed above OR
  • Transfers/name changes can be done anytime at the Ticketing Booth during the posted days/hours of operation at a Customer Service window.

Upgrade Policy

The buyer can upgrade event ticket(s) by doing the following:

  1. Purchase ticket(s) in the higher priced tier, then contact Ticketing (events@anime-expo.org) and provide the following information:
    • Name of buyer and email address used for order
    • Name of event ticket(s) purchased for
    • Order confirmation number for:
      • Original order that you would like refunded
      • New order you are keeping as the upgrade to the original order.
  2. Once a request has been received and processed, you will receive notification that the original order has been cancelled.

Deadline to process an upgrade request is June 1, 2019.

Wheelchair & Accessible Seating

Accessible/disabled seating is available for all price levels for each venue/event location. Accessible seating is reserved exclusively for attendees with accessible needs and their companions. Anime Expo attendees purchasing accessible seating may purchase one (1) accessible seat and one (1) companion seat adjacent to the accessible seat. Depending on the availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to provide reasonable accommodation for attendees who require accessible seating.  If you need specific accommodations, please email Ticketing at events@anime-expo.org so we can ensure wheelchair-accessible locations are reserved for guests who require such accommodation.  There is limited availability to accommodate other special needs as well.  There is no guarantee that companion tickets will remain unsold and available.

For general information on services offered for attendees with disabilities, please read our Reason Accommodations for Attendees with Disabilities Policy on the Anime Expo website or send an email to ADA@anime-expo.org.

Purchasing Accessible Tickets

Visit www.anime-expo.org, find your event, click the "TICKETS" link and view ticket selections.   For additional information and/or to submit your ticket request, contact events@anime-expo.org.

Wristband Policy

Some events may either require a wristband for admission instead of a ticket OR in addition to a ticket if the event has an 18+ age restriction.  When issued a wristband, please refrain from tampering, in any fashion, with wristbands or you may be denied entry.

Event Admission

If a wristband is issued in lieu of a ticket for admission to an event, you will be required to go to Will Call for pick up.  Lost or stolen event wristbands will not be replaced or refunded.

18+ Ticketed Events

Most 18+ Ticketed Events (for example, but not limited to, 18+ Panels, Workshops, and Video Screening Rooms) will require a wristband from either an Information Services Booth (located in South Hall, 2nd Floor Concourse Hall, West Hall Lobby and Gilbert-Lindsay Plaza outside West Hall) or Event Operations (West Hall Room 508B) along with a valid Badge.  Only those who are verified with an acceptable ID that they are 18 years of age or over as of the event date will be issued a wristband.  Must be applied to attendee's wrist by Info Services, Event Operations or Ticketing volunteers.

NOTE:  NOT ALL 18+ Events require an 18+ wristband.  You will be required to show a valid Government-issued photo ID showing date of birth at the door for admission based on event requirement.  Please refer to the event page for specific details on what will be required if there is an age restriction.

For events that do require an 18+ wristband as well as a ticket for entry during check-in, please note the following:

  • 18+ wristbands can only be applied by an authorized Ticketing, Event Operations or Info Services volunteer.
  • Refrain from tampering, in any fashion, with wristbands provided for entry or you may be denied entry.
  • You may NOT escort another person under the age of 18 into an 18+ event.

Restrictions and Prohibited Items/Actions

Cameras/Photography Restrictions

Non-professional, non-flash still photography is permitted at most events (disposable, digital or 35mm cameras with no interchangeable or telephoto lens).  However, for some events, at the request of the artist/performer, cameras of any type may be prohibited.  For more information as well as policies pertaining to video recording, please refer to the Photography & Video Policy.  For events held at venues outside of the Los Angeles Convention Center (i.e., Microsoft Theater, the Novo, Shrine Auditorium, etc.), please refer to their website for their policy pertaining to Photograph & Video Recording.

Strollers

Per fire marshal code, strollers are not allowed in the seated areas of a venue and cannot block any walkways or aisles. Attendees are encouraged to leave strollers in their vehicles or in the Bag Check area during an event.  Limited stroller parking may be available for some event locations, but not guaranteed.

Prohibited Items/Actions

The following is a general list of prohibited items for all events held at the Los Angeles Convention Center and JW Marriott and is subject to change:

  • No food or beverages (bottled water is acceptable)
  • No bags that exceed 14” x 14” (i.e., large bags, backpacks, suitcases, etc.)
  • No weapons (i.e., knives, swords, bokken, pepper spray, mace, etc.)
  • No oversized costumes or oversized props (with the exception of Masquerade contestants).
  • No selfie sticks
  • No noise making devices, air horns, whistles
  • No signs, flags or banners
  • No smoking or vaping.
  • No running in the aisles or rows.

Always check the event page for specific policies/information regarding prohibited items or restrictions as well as the website for any outside venues Anime Expo events may be hosted at (i.e., Microsoft Theater, the Novo, etc.).

Doors Open & Close Policy

Door opening times are generally 30 minutes prior to the start of the show for all Maid Café, Butler Café, After Hours and Escape Game shows.  Door opening times for all other shows/concerts is 60 minutes prior to the start of the show but can vary according to the event.  Therefore, it is recommended that you check the event page and your ticket for specific information regarding when doors will open for your event AND ticket type.

Door closing times are always when the event is scheduled to start.  Please check the event page to confirm the following:

  • Maid Café, Butler Café and After Hours: Once doors close, no late arrivals will be admitted.  No refunds or exchanges for missed show.
  • Concerts/Special Events/Masquerade: Once doors close, late arrivals may continue to be admitted until a designated time or may be held in the entryway until intermission.  No refunds or exchanges for arrivals after the designated cutoff time.

Re-Entry Policy

Anime Expo has a “No Re-Entry” policy for ALL ticketed events.  Attendees who wish to return a prohibited item to their vehicle or store in Bag Check or need to exit and re-enter due to a personal emergency must first make contact with either a Ticketing or Front of House Manager to make necessary arrangements.

Ticket Re-Sale

To avoid problems with counterfeit, stolen or voided tickets, attendees should make all their purchases through SPJA/Anime Expo authorized websites only.

The resale of tickets (“scalping”) is against the law and will not be permitted.  Reselling online will result in badge and ticket(s) being cancelled without refund.   Scalping/ reselling onsite, in or around the Los Angeles Convention Center or LA Live area, is prohibited and strictly enforced

Los Angeles Municipal Code. 42.03 states:  “No person in or upon any public street, sidewalk, or other public place shall sell or re-sell or offer to sell or resell any ticket of admission to a place of public assemblage.  No person in or upon any place which is open to the public shall sell or re-sell or offer to sell or re-sell any ticket of admission to a place of public assemblage.”

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