Refund and Transfer Policy

All badges are non-transferable to Anime Expo 2020.

Badges Purchased Before March 31, 2019

Refund requests for Anime Expo 2019 badges must be received within 30 days of the purchase date. All refund requests for badges purchased in March 2019 must be received by March 31, 2019.  Name changes must also be made by March 31, 2019.

Badges Purchased After March 31, 2019

Badges purchased after March 31, 2019 are non-refundable and non-transferable.

All refund requests must be sent via email with your full name and order confirmation number to .

SPJA reserves the right to change the Refund and Transfer Policy at any time without notification.

Upgrade and Downgrade Policy 

You can upgrade your (1-Day to 4-Day) badge by sending an email to registration@anime-expo.org. If your badge has already shipped or it is after March 31, 2019, you must go to the Registration counter to process the upgrade onsite. Certain restrictions may apply.

Downgrades are not permitted.  However, you may request a refund for your badges if it is within 30 days of your purchase date, or, if purchased in March 2019, by March 31, 2019. See the Refund and Transfer Policy for more details.

Badge Mailing Policy

Anime Expo will ship 4-Day, 4-Day Child, 1-Day, Pre-Show, Premier Fan, and Artist Alley badges purchased between July 9, 2018 through 12:00 PM PT June 11, 2019 within the United States (excluding minor outlying islands) and Canada. Badge mailing will start in early May 2019. Premier Fan badges will be mailed out in early June 2019. Badges will not be re-shipped under any circumstances.

All badges purchased in the same order will be mailed out to only one address.  Be sure to put the SAME shipping address for each registrant when filling out the purchase form. The last day to change your shipping address is April 25, 2019.

Shipping fees are non-refundable and include shipping, handling, and badge activation.

Onsite Badge Pick-Up Policy

International attendees and attendees who purchased badges after the mailing cut-off date must pick up badges onsite.  Each registrant must pick up their own badge. Upon arrival, bring your registration confirmation email and valid government-issued photo ID.  This should match the registrant's name/information in order to pick up your badge.  Your registration confirmation is also available on the Eventbrite mobile app.

All attendees under the age of 18 must be accompanied by an adult in order to pick up a badge. All children 13 years and younger must be accompanied by an adult for the duration of their time at the event.

Age Restriction Policy 

Purchase a badge appropriate for the child's age by the first day of attendance of Anime Expo 2019.

• Children ages 0 - 5 are free and not required to register for a badge. An optional RFID child wristband will be available to pick-up at the Registration Assistance counters on Gilbert Lindsey Plaza. In cases of emergency, the wristbands will allow a SPJA/Anime Expo representative to contact parents/guardians as needed.
• Children ages 6 - 13 must purchase a child badge for $35 (4-Day badge).
• Children ages 14+ must purchase a 4-Day or 1-Day general attendee badge.

Attendees age 13 years old and under must be accompanied by a parent or guardian over the age of 18 for the duration of their time at the event. Attendees under the age of 18 must be accompanied by an adult to pick up their badge. We recommend attendees ages 14-17 have a parent or guardian close by for the duration of the event.

Any programming designated 18+ will require attendees to show a valid photo ID to get an 18+ wristband at any Info Services booth in order to gain admittance. Please see our program room policies for more information.

Lost Badge Policy

Lost badges are subject to a reprint fee. To purchase a badge reprint, head over to the Registration Assistance counter and we will be happy to help you.