Refund Policy

All sales are final for all credentials purchased and, therefore, non-refundable. IMPORTANT: Review all items in your order before checking out to ensure you are purchasing the items you intend to buy.

Any and all payments made to SPJA are not refundable for any reason, including, but not limited to, failure or inability to use Credentials due to illness, epidemics, pandemics, public health crises, government restrictions, travel-related problems, natural disasters, acts of God, civil unrest, cyber-attacks, loss of employment and/or duplicate purchases. SPJA will not issue refunds, deferrals, or credits for Credentials that have been revoked.

All credentials are non-transferable to any other SPJA event.

SPJA reserves the right to change the Refund Policy at any time without notification.

Credential Resale Policy

Event credentials (badges or wristbands) cannot be reproduced or resold. Reselling of  any credential is NOT permitted. Credentials are immediately rendered void if altered in any way. The unauthorized resale of credentials (including, but not limited to, “scalping”), the attempted unauthorized resale of credentials, the unauthorized assignment of credentials, the creation of counterfeit credentials, or the unauthorized transfer of any credentials to a third party are strictly prohibited and constitute an immediate forfeiture of your credential(s) without compensation from SPJA. All credentials are the sole property of SPJA and must be relinquished to SPJA upon request.

ShowClix is the only official ticketing platform authorized by SPJA for all credential and ticket sales. SPJA will not honor order confirmations or credentials purchased through any other online ticketing platform.

Upgrade, Downgrade, and Exchange Policy

You can upgrade your 1-Day (or Child) credential to a 4-Day credential, based on availability, by sending an email to registration@anime-expo.org on or before April 11, 2025, at 11:59 PM PT.

Downgrades are not permitted. Examples of downgrades include downgrading a 4-Day credential to any 1-Day, or any General Admission credential (for ages 14 and over) to a Child credential (badges or wristbands).

You can exchange your 1-Day credential for another 1-Day credential, based on availability, by sending an email to registration@anime-expo.org on or before April 11, 2025, at 11:59 PM PT.

Credentials & Entry Policy

For security reasons, and to allow entry into AX, all attendees must always wear, possess, and present their credential (badge) and any required wristband credential while onsite or at any other venue/location utilized for AX as follows:

• Badges must be affixed on the AX-issued lanyard (or a lanyard of comparable quality) and worn around the Attendee’s neck or displayed in an openly visible location.
• Wristbands must be securely affixed to the Attendee’s wrist and remain on the Attendee’s wrist throughout AX.
• Tickets for additional events produced by SPJA at AX, such as screenings, cafes, concerts and autograph sessions, must be presented during check-in via a physical ticket or on a digital device.

Each Attendee must retain possession of their own credential for the duration of AX and may not loan or give the credential to anyone else. If credentials are not worn or presented correctly by an Attendee, SPJA reserves the right to refuse admission, service, and cancel the Attendee’s credential at SPJA’s sole discretion without liability. All credentials are the property of SPJA and must be relinquished to SPJA upon request.

Age Restriction

Purchase a credential appropriate for the child's age by the first day of attendance of Anime Expo 2025.

• Children ages 0-5 are free and not required to register for a credential. An optional, free RFID Child wristband is available and can be picked up at the Registration Booth. In cases of emergency, this RFID Child wristband allows an SPJA/AX representative to look up and contact a parent/guardian as needed.
• Children ages 6-13 must purchase a 4-Day Child credential (badge).
• Children ages 14+ must purchase a 4-Day or 1-Day General Attendee credential (badge).

4-Day Child credentials (badges) cannot be purchased individually and must be purchased with a valid General Attendee credential (badge) in the same order. Professional credentials (Exhibitor, Industry, Artist Alley, or Press badges) are NOT allowed to be worn by a minor attendee under the age of 18 at any time.

Attendees with Professional credentials are not eligible to escort, or have in attendance with them, any minor attendees with a Child credential (badge or wristband) while fulfilling their professional obligations for AX and are not eligible to request a Child credential to be registered to their account.

If you have already registered for a valid General Attendee credential (badge) and need to purchase a Child credential (badge), send an email to registration@anime-expo.org for assistance.

Attendees ages 13 years old and under must be accompanied by a parent or guardian, age 18 or older, with a valid registration for any General Attendee credential (badge) for the duration of their time at the event. Attendees under the age of 18 must be accompanied by an adult if required to pick up their credential at Will Call at the Registration Booth. We recommend attendees ages 14-17 have a parent or guardian close by for the duration of the event. Please refer to the full Youth Protection Policy (Section 6) on the AX website.

Any programming designated as 18+ will require attendees to have an 18+ wristband to present for admission at the door.  An 18+ wristband can be obtained at any Info Services booth by presenting a valid government-issued photo ID that shows date of birth.  Please see our Program Room Policy for more information.

Badge Mailing Policy

Anime Expo will ship 4-Day, 1-Day, Child, Artist Alley, Exhibitor, and paid Industry credentials, purchased between January 21, 2025, through 12:00 PM PT on June 10, 2025, within the United States (excluding minor outlying islands and territories) and Canada. General Attendee credential shipping will start in early May. Artist Alley, Exhibitor, and paid Industry credentials will be shipped out in early June.

Credential orders cannot be bundled together and credentials will not be re-shipped under any circumstances. If you decide to switch your shipping method from US or Canada delivery to Will Call, no refund will be provided. Shipping fees will be collected if you change from Will Call to US or Canada delivery.  Shipping fees are non-refundable in the event an order cannot be delivered by the mail carrier or is not received.

All credentials purchased in the same order will be shipped to only ONE address. It is important to enter the correct shipping address if it is different from the Buyer’s address when filling out the purchase form. The last day to change your shipping address is April 18, 2025.

For credentials that are undeliverable because the address cannot be verified, you will be notified and required to pick up your credentials at the Registration Booth.

For credentials that were shipped but not received, regardless of the reason, you will need to come to the Registration Booth so we can cancel your original credentials and issue replacements.

These dates may be subject to change due to scheduling or external factors.

Onsite Credential Pick-Up

Attendees who purchased credentials after the Credential Mailing Deadline of June 10, 2025, and all International attendees must pick up their credential(s) at the Registration Booth beginning July 2, 2025 (refer to the AX website for location and hours of operation). The Buyer may pick up all credentials in their order or each individual Registrant (credential holder) who accepted a transferred credential can pick up their own credential. Upon arrival, you must present your registration confirmation email and a valid government-issued photo ID. The name on the ID should match either the Buyer's or the Registrant’s name/information to pick up the credential(s). Your registration order confirmation is also available in your ShowClix account (My Tickets) under the My Events tab.

All attendees under the age of 18 must be accompanied by an adult with a valid government-issued photo ID to pick up their credentials.

Buyer beware! SPJA does not honor any order confirmation provided by unauthorized registration or ticketing platforms. ShowClix is SPJA’s exclusive Registration and Ticketing platform.

Your personal information must match the order information to pick up your order. If SPJA is unable to verify your identity against the information listed on the order, the order will not be fulfilled.

Badge Transfer & Activation Policy

Every credential must be registered to a unique attendee. Buyers must transfer credentials to their intended recipient (the credential holder) and the intended recipient MUST complete the process by “accepting” the transferred credential in their ShowClix MyTickets account.

Child credentials are not transferable via ShowClix MyTickets due to the SPJA Privacy Policy. The parent or guardian who will be responsible for any minor attendees at the show must have a valid General Admission credential registration and must be over the age of 18.

Child credential transfers required after purchase must be requested via email to registration@anime-expo.org.  Transfer of Child credentials will only be approved upon confirmation that the recipient of the transferred Child credential(s) has a valid General Admission credential registration.

Every credential must be activated in the Buyer’s or, for transferred credentials, each Registrant’s ShowClix MyTickets account to participate at Anime Expo 2025. Refer to our website for instructions on how to transfer and activate your credentials.

Violation of Registration Policies

Violation of any SPJA policy will result in the immediate cancellation of your order(s) and restriction of your account, preventing you from participating in any future SPJA events. Any money paid by you for the canceled order(s) due to violation will be kept by SPJA and all associated credentials will be revoked (voided). Voided credentials are not allowed for entry or participation at any time.

Transferring a credential to another person after it has been used (scanned in) is a direct violation of the Cancellation Policy.

Reselling a credential is a direct violation of the Credential Resale Policy.

Submitting a chargeback is a direct violation of the Refund Policy and if your credential(s) was/were shipped, all credential(s) in your order will automatically be voided.

SPJA reserves the right to determine any violations not listed above, in our sole and absolute discretion.

Lost Badge

Lost credentials are subject to a replacement fee. To purchase a credential replacement, go to the Registration Booth for assistance.