Registration Booth Hours of Operations:
Exhibit Hall Hours of Operations:
Artist Alley Hours of Operations:
Arcade Hours of Operations:
ax chibi merch booth Hours of Operations:
cosplay karaoke Hours of Operations:
cosplay sets Hours of Operations:
maid cafe Hours of Operations:
manga lounge Hours of Operations:
retro gaming Hours of Operations:
Tabletop Gaming Hours of Operations:
All hours are subject to change without notice.
Attendees may bring food for personal consumption only. Bulk food items will not be permitted. We highly recommend that you bring drinks and refillable water bottles to stay hydrated.
Per our Code of Conduct, the following, as such violations are determined in SPJA’s sole discretion, are not permitted at the Event or its surrounding areas, including the parking lots, hotels, plazas, and structures:
The following items are strictly prohibited per our Code of Conduct:
If you have lost an item at anime expo chibi, please visit the Ontario Convention Center Security Office located outside the building, on the south side of the venue in between the Artist alley tent and parking lot C.
If you would like to turn in a lost item, you can drop it off at the Security Office.
During and after anime expo chibi, all lost items are turned over and managed by the Ontario Convention Center Security team. Please contact them at (909) 937-3048
Please read our Recording Policy and Filming Your Panel Policy for more information.
SPJA is dedicated to accommodating all attendees, volunteers, and staff who may have disabilities that are protected by federal, state, and local public accommodations and accessibility laws. Although Event Facilities such as, but not limited to, the Ontario Convention Center and the Ontario Conference Center, are solely responsible for accessibility of and non-discrimination in their physical buildings, restrooms, and facilities, SPJA is ready and prepared to offer a hand to visitors with special needs or whom may require some sort of a reasonable accommodation. SPJA offers, for example:
If you are an attendee who needs reasonable accommodation, SPJA wants to make your experience as fun and entertaining as possible. There are a few limitations, however, on what SPJA reasonably can provide. Please note:
For additional questions or special requests, please contact us at ADA@anime-expo.org
If you do not already have a ShowClix account, you cannot create one before you buy your credential. A temporary account is created automatically when you place your order and you will receive an email notification with a link to finish setting up your ShowClix account after you receive your order confirmation email.
The link provided will take you to a screen that looks like this:
So you can provide the required information to create your account.
If you see this screen:
it means you already have an existing account in ShowClix and just need to log in.
Since SPJA has been using ShowClix for the past 5 years to sell our event tickets (concerts, Maid/Butler Cafe, Masquerade, etc.), then, if you purchased a ticket in a past year, you would already have an existing account linked to your email address. If you need assistance logging in, then please contact ShowClix
Support by clicking on the “Need help signing in?” link at the bottom of the login screen or go to the ShowClix Customer Care page to submit your support ticket.
When you purchase your credential(s) you are not required to enter a name for each credential during checkout. Instead, you must enter the email address of each person you are purchasing badges for. This will initiate the transfer process, and they will receive an email that a badge is awaiting their acceptance.
The “name on ticket” field under order history is shown as the receipt of your purchase, and will always show the buyer’s name.
Names will not be printed out on the physical badge, but you must complete the transfer process to have your name registered in the system with your credential. Use your legal name, if you recently have a name change and have not yet received your new ID, please submit your inquiry to firstname.lastname@example.org and we will update your order.
When you transfer the credential to someone, that credential is “assigned” to their name and ShowClix account. This is important as the name on the badge must match their government-issued photo ID for entry into the convention. The “name on ticket” shown under the order history remains the same as the buyer’s name, as it is the receipt of your registration. To check if you have assigned the badges you purchase for someone else successfully, have the recipient(s) log in to the ShowClix accounts and click “Manage my anime expo chibi 2023 Profile”.
For instructions on how to transfer a badge to someone after the purchase is completed, read this article: How do I transfer my credential to another person? For help accepting a badge transfer, read: How do I accept a transfer?.
Have further questions? Fill out our contact form.
Please review our Age Restriction Policy before purchasing a child credential.
If your child is under the age of 5:
There is no cost for children 5 and under to attend anime expo chibi.
While they do not require a credential, we do have wristbands available for pick-up at the Registration Booth that can assist with identifying your child if they wander off and get lost. These wristbands are optional, but highly recommended as a safety precaution.
If your child is between the age of 6-13:
You must buy a CHILD credential.
All children 13 years old and under must always be accompanied during the event by an adult over the age of 18 with a valid GA credential. If the adult has a single day credential, the child will be able to enter for that day only.
Failure of the adult and/or child not having the appropriate valid credential type will result in entry being denied.
Child credentials cannot be purchased separately and MUST be carted with an adult GA credential. During checkout, make sure you enter the email address of the adult who will be accompanying the child at the event.
If you have already completed your purchase but need extra child credential, please contact email@example.com for assistance.
If your child is age 14 or over:
You must buy an ADULT credential.
Attendees under the age of 18 must be accompanied by an adult to pick up their credential. We recommend attendees ages 14-17 have a parent or guardian close by for the duration of the event.
Due to Privacy Policies, we are not allowed to collect data for minors. Therefore, any Child credential purchased remains under the Buyer’s account and cannot be transferred. It is recommended, per our Age Restriction Policy, that Child credentials only be purchased by the parent or guardian who will be attending with the child at any SPJA event.
If the registered parent/guardian is unable to attend, please email firstname.lastname@example.org to process a transfer or head over to the Registration Booth for assistance. Note: the other guardian must also have a valid general attendee credential registered to their name.
Yes! As a thank you for your service, we are offering an exclusive Military offer!
Through SheerID’s verification platform, we can verify your military status in a safe, secure, and fast way! After successful verification, you’ll receive a single-use access code to unlock a General Attendee 2-Day Weekend credential at the exclusive Military price of $45.
Offer available to active-duty military, veterans, reservists, and the National Guard.
Supplies are limited. Only one access code is allowed per verification, per person. Processing fees will apply.
If approved, to UNLOCK the special Military wristband offer you must:
1. Go to the anime expo chibi Registration Page and apply your code in the “Enter Access Code Here” box and hit Submit to unlock the special Military offer.
2. At the top of the menu, select the **Military Offer** 2-Day Weekend Wristband: $45 option, and any other tickets you wish to purchase. then hit Register to checkout.
Once you complete your order, the code will expire.
You need to log into your ShowClix account to transfer (assign) credentials you purchased for another person. Here are the steps:
2. You will see all the credentials you have purchased listed. To transfer, click on the “Transfer Items” button.
3. You will need to enter the email address of the person you wish to transfer the credential to, then check the box next to the credential you will be transferring. To complete the transfer, click on the “Transfer” button.
Note: Child credentials cannot be transferred due to our privacy policies and stay assigned to the Buyer. If you need to transfer a Child credential to another adult who will be attending the SPJA event with that child, then you will need to send an email to email@example.com to process this request.
4. For each transfer you processed, you will now see the following below the My Profile screen:
And an email notification will be sent to each person you transferred a credential to.
5. Once the person accepts the transferred credential, this message will change to show:
and you will no longer see those tickets in your account.
2. Click on the View Transfer link to get started. If you do not have a ShowClix account, it will prompt you to create one.
3. If you already have a Showclix MyTickets account, you will see the following green banner. Click on “Go to your Anime Expo Chibi profile” link.
4. Below the My Transfer section of your profile you will see your pending transfers. Click on “Review to Accept”.
5. Review that the pending transfer is the correct credential and select “Accept”.
6. After successful transfer completion you will see the My Transfers section update to “accepted” and you will now see the credential under “My Profile”.
7. Since the credential is now under your name, you can pick it up onsite at the Registration Booth by presenting a valid, government-issued photo ID and your ShowClix account email.
NOTE: Although the credential is now under your name, the original Buyer still retains ownership and can pickup ALL credentials in their order at the Registration Booth.
There will be no mailing available for anime expo chibi 2023. You can pick up credentials anytime registration is open, starting November 10th, 2023 in the Admin Parking Lot at the Ontario Convention Center.
The Buyer may pick up all credentials in their order or each individual Registrant can pick up their own credential.
Please refer to the Registration booth hours of operation section of this anime expo chibi page for more details.
Important: Once you slide the adjustment bead around the wrist, it will lock and cannot be loosened. Wristband replacements may be subject to a replacement fee.
Upon arrival, you must present the following:
If you are under 18, a parent or legal guardian must be with you to pick up your credential. If you’re 13 and under, the adult present when you pick up your credential must also have purchased a credential and accompany you throughout the duration of the event.
On-site credential purchases are not guaranteed and are subject to availability. For our inaugural event in 2022, anime expo chibi sold out before the start of the convention – so don’t risk missing out, purchase early!
All attendees under the age of 18 must have a guardian present when picking up their credentials. The guardian must have a valid, government-issued photo ID with them when they accompany you to pick up your credential. Attendees under 18 do not need a photo ID to pick up, but if you do have one (such as a driver’s license) we recommend that you have it on hand just in case.
UPGRADES that are allowed:
EXCHANGES that are allowed:
DOWNGRADING from a Weekend credential to any single day credential is not permitted.
To submit a request, follow these steps:
Upon verification of your orders, we will inform you if the Upgrade or Exchange request has been approved then process the refund back to the card used to make the purchase*. Refunds will only be made back to the BUYER associated with the order.
The deadline to submit a request to Upgrade or Exchange wristbands is November 1, 2023 at 11:59 PM PT.
* Processing times may vary and may take up to 5 business days to review, we appreciate your patience.
If you lost your credential, head over to Registration Assistance at the Admin Parking Lot. Any lost credentials that are found will be turned in at the Registration Booth and will require photo ID verification to retrieve. If you would like to replace your credential, you will be subject to a reprint fee, depending on the credential type. Your old credential will then be deactivated.
Please check the Hours & Maps section on this page for more information about where to find the Registration Booth.
SPJA has a strict Refund Policy: all sales are final, and no refunds or exchanges are allowed. There are no refunds for missed shows.
No refunds will be processed for attendees who choose not to attend due to concerns about catching a communicable disease or for testing positive for such diseases, such as COVID-19. For more details, please refer to the COVID-19 Acknowledgement and Assumption of Risk form that all attendees must agree with to complete their purchase. You can read all our Registration policies at: anime-expo.org/anime-expo-chibi/legal .
Thank you for your interest in anime expo chibi. We are unable to make a determination on the permissibility of props/costumes through email, and the final decision will be left to Security and Weapons Check upon entry. The best way to prepare for this is to review our Cosplay Policies here
The anime expo chibi Event Area refers to the Ontario Convention Center and Ontario Conference Center where anime expo chibi events take place. You must have a valid anime expo chibi credential to enter the anime expo chibi Event Area.
When entering the anime expo chibi event area, please be aware of the following procedures:
Have further questions? Fill out our contact formt.
You must present a valid, government-issued ID whenever you enter a 21+ designated area such as Lounge 21 or the Beer Garden at the event venue.
Here are examples of valid, government-issued IDs that we accept.
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