Some events at Anime Expo require an additional ticket to attend.
If you are planning to attend a Ticketed Event at Anime Expo, please be sure to read all relevant event policies regarding pick-up, will-call, and other procedures. Please be aware that policies may vary between events, especially when they take place in different venues.
YOU WILL NEED TO PRESENT THE FOLLOWING UPON ENTRY:
YOU WILL NEED TO PRESENT THE FOLLOWING UPON ENTRY:
Some events may either require a wristband for admission instead of a ticket OR in addition to a ticket if the event has an 18+ age restriction. When issued a wristband, please refrain from tampering, in any fashion, with wristbands or you may be denied entry.
If a wristband is issued in lieu of a ticket for admission to an event, you will be required to go to Will Call at the Ticketing Booth for pick up. Lost or stolen event wristbands will not be replaced or refunded.
If issued for a “free” event, wristbands are distributed on a “first-come, first-serve” basis, one wristband per attendee. Also, you must present your Anime Expo attendee badge prior to receiving a wristband so we can: 1) confirm you are an attendee and 2) verify you have the correct badge valid for the day of the event. Once confirmed, a Ticketing volunteer will apply the wristband on your wrist.
Picking Up a Wristband
NOTE: If your wristband appears to be tampered with in any way upon inspection during load in at the door, a Ticketing or Main Events volunteer has the right to deny entry. Access Control volunteers and Security will also be present to enforce this policy.
The Anime Expo Event Ticketing Booth will be open during the convention to accommodate all onsite ticket sales, will call pick up for both tickets, and any associated giveaway items. Additionally, we provide a Customer Service Station in the Premier Fan Lounge and a Will Call Satellite in front of any offsite venue (i.e., the Microsoft Theater, Novo, Shrine Auditorium, etc.).
See Hours & Maps page for more info.
Attendees under the age of 18 must be accompanied by an adult, who will be required to show a government-issued photo ID, in order to pick up a ticket or wristband. A school ID or birth certificate is not an acceptable form of ID.
It is highly recommended to pick up your tickets at least 4 hours before the start of the event so that you will have enough time to note the list of restricted items, store belongings and purchases in either your car or bag check, or take care of any other personal business prior to check-in AS WELL AS to allow sufficient time to get in line and go through the security check at the doors to the venue.
Types of Payment Accepted: Cash, American Express, Discover Card, Visa, and Mastercard
We highly recommend purchasing tickets online, when possible. As long as the event is not a WILL CALL ticketed event, you will NOT need to visit the Ticketing Booth and stand in line, giving you more time to spend enjoying the convention!
By purchasing a ticket to attend an event hosted by the Society for the Promotion of Japanese Animation (SPJA) at Anime Expo, you agree not to sell or share your ticket or email confirmation. In the event the SPJA determines in its sole discretion that you have violated this policy, the SPJA can cancel your ticket(s) and keep any money paid by you. Confirmations and/or tickets that have been sold or provided by anyone other than the SPJA/Anime Expo will not be honored. The SPJA/Anime Expo reserves the right to refuse admission, service and cancel your ticket(s) at their sole discretion without liability.
You must provide an individual name for each ticket upon purchase and each name must match a valid government-issued photo ID. If the SPJA determines you have purchased more than one ticket in your name for any event, the SPJA reserves the right to cancel your duplicate ticket(s) and issue you a refund less the processing.
All sales are final. No refunds or exchanges. No refunds will be given for missed shows. See Door Open and Close Policy.
The ticket purchaser is solely responsible for the tickets purchased. Lost or stolen tickets will not be replaced or refunded.
For most events, children 2 years of age and younger do not require a ticket to be admitted at any ticketed event; however, they must sit on an adult’s lap and may not occupy a seat. Any child 3 years of age and older will require a ticket to enter the event area or venue and must occupy their ticketed seat only. Please note that some events may have a different age policy. Please see the specific event page or contact email@example.com or come to the Ticketing Booth for further information.
You may transfer ticket(s) to another person and/or change the names of each ticket holder in the order by logging into your ShowClix account.
The buyer can upgrade their event ticket(s) to a higher priced ticket by doing the following: 1. Purchase the ticket(s) in the higher priced tier, then contact Ticketing (firstname.lastname@example.org) and provide the following information:
1.) Buyer’s name and email address used for order
2.) Order confirmation number and name of lesser priced ticket to be refunded
3.) New order confirmation number and name of higher priced ticket purchased as an upgrade to original order.
Once request has been received and information verified, you will receive notification that the original order, or ticket if order consists of multiple tickets, has been cancelled.
Deadline to submit an upgrade request is June 19, 2022.
Limited accessible seating is available at each venue/event location. Accessible seating is reserved exclusively for attendees with accessible needs and their companions. Anime Expo attendees purchasing accessible seating may purchase one (1) accessible seat and one (1) companion seat adjacent to the accessible seat. Depending on availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we can provide reasonable accommodation for attendees who require accessible seating. There is limited availability to accommodate other special needs as well. There is no guarantee that companion tickets will remain unsold and available.
For general information on services offered for attendees with disabilities, please read our Reason Accommodations for Attendees with Disabilities Policy on the Anime Expo website or send an email to ADA@anime-expo.org.
Visit the Anime Expo website (www.anime-expo.org) or the Anime Expo event homepage on ShowClix to find your event. Go to the event page and view ticket selections. Most general admission events have accommodation for wheelchairs. For events with reserved seating, check the seating chart to note where available ADA and wheelchair seating locations are.
For additional information and/or to submit your ticket request, contact email@example.com.
If a wristband is issued in lieu of a ticket for admission to an event, you will be required to go to Will Call for pick up unless otherwise specified on the event page or order confirmation email. Upon pick-up, a Ticketing representative will immediately apply the wristband. Lost or stolen event wristbands will not be replaced or refunded.
18+ Ticketed Events
Most 18+ Ticketed Events (for example, but not limited to, 18+ Panels, Workshops, and Video Screening Rooms) will require a wristband along with a valid AX Badge. 18+ wristbands can be obtained from either:
Only those whose age has been verified by showing a valid government-issued photo ID listing date of birth will be issued a wristband. Wristband must be applied to attendee’s wrist by an Info Services, Event Operations or Ticketing representative.
NOTE: NOT ALL 18+ Events require an 18+ wristband. For 18+ events that do NOT require a wristband, you will be asked to show a valid Government-issued photo ID showing date of birth to Security prior to entry at the door. Please refer to the event page for specific details on what will be required if there is an age restriction.
For events that require an 18+ wristband as well as a ticket for entry during check-in, please note the following:
Non-professional, non-flash still photography is permitted at most events. However, for some events, at the request of the artist/performer, photos, as well as video/audio, of any type may be
prohibited. For more information as well as policies pertaining to video recording, please refer to the Photography & Video Policy listed in the Main Events Policy For events held at venues outside of the Los Angeles Convention Center (i.e., Microsoft Theater, the Novo, Crypto.com Arena, etc.), please refer to any policies noted on their websites pertaining to Photography & Video Recording.
Per fire marshal code, strollers are not allowed in the seated areas of a venue and cannot block any walkways or aisles. Attendees are encouraged to leave strollers in their vehicles or in the Bag Check area during an event. Limited stroller parking may be available for some event locations, but not guaranteed. Please refer to the event venue’s website for their policy regarding strollers.
The following is a general list of prohibited items for all events held at the Los Angeles Convention Center and JW Marriott and is subject to change:
Always check the event page for specific policies/information regarding prohibited items or restrictions as well as the website for any outside venues Anime Expo events may be hosted at (i.e., Microsoft Theater, the Novo, etc.).
Door opening times are generally 30 minutes prior to the start of the show for all Maid Café, Butler Café, After Hours and Escape Game shows. Door opening times for all other shows/concerts is 60 minutes prior to the start of the show but can vary according to the event. Therefore, it is recommended that you check the event page and your ticket for specific information regarding when doors will open for your event AND ticket type.
Door closing times are always when the event is scheduled to start. Please check the event page to confirm the following:
Anime Expo has a “No Re-Entry” policy for ALL ticketed events. Attendees who wish to return a prohibited item to their vehicle, store an item in a locker, or need to exit and re-enter due to a personal emergency must first contact either a Ticketing or Front of House Manager to make necessary arrangements.
To avoid problems with counterfeit, stolen or voided tickets, attendees should make all their purchases through SPJA/Anime Expo authorized websites only.
The resale of tickets (“scalping”) is against the law and will not be permitted. Reselling online will result in badge and ticket(s) being cancelled without refund. Scalping/ reselling onsite, in or around the Los Angeles Convention Center or LA Live area, is prohibited and strictly enforced
Los Angeles Municipal Code. 42.03 states: “No person in or upon any public street, sidewalk, or other public place shall sell or re-sell or offer to sell or resell any ticket of admission to a place of public assemblage. No person in or upon any place which is open to the public shall sell or re-sell or offer to sell or re-sell any ticket of admission to a place of public assemblage.”
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